USP Card review: USP card sucks! 91

the website doesnot exist now , i have some balance in the card.
if any one has ideas to go ahead for complaining , we are all with u.
u can take the steps necessary

i completely agree with the complaints as i m one of the customer wanting money to be refunded,i have only 6 dollars in my account but most importantly how can they cheat so many people and dissappear without even informing and what us governments telecom department doing ,arent they responsible in managing the calls made by people in usa.usp have planned to loot money and thus they waited untill they became popular and when many people have started opening accounts they dissappeared ( )$%^&*(@# ),seems they were wating for the right time as everything looks well planned

If these guys closed up their services then why did they allow a recharge. I've recharged my account and I suggested my friend to open one with USP. And to our horror, the access numbers did not work at all, not even their cu support. And three days after that, their website doesnt open. If these guys had to close their services, why cant they return the money to their customers and do it. This is a good way to loot.

All - I am in a worst boat then all of you out there. I had put over $100 just a month ago because I call a lot all over the world and $10 doesn't seem to fit me. What a bad luck for me. I have not been able to make any call using their service for the past month. I sent so many emails using their website but no reply. Now their website doesn't even exist any more. The customer service phone number they gave me doesn't even work any more.

Based on my investigation, I have found the following address of USP Card
USP Communications
mark.sain@uspcom.com
3949 South 200 East #B
SALT LAKE CITY, UT [protected]
US
Phone: [protected]
Fax: [protected]

I would suggest to start sending fax to the number listed above. I tried calling the number listed above but it gives me a message stating mail box is full.

You may start filing complains with FTC at the link below and if they get numerous complains they will start investigating the fraud.

https://rn.ftc.gov/pls/dod/wsolcq$.startup

These are the details i provided.

First Name: Sai Sarath C
Last Name: Yagnyamurthy
Age Range: 20 - 29
Street Address: 2501 Riverfront Dr
Apt B207
City: Little Rock
State or Province: Arkansas
Country: UNITED STATES
Zip Code or Postal Code: 72202
E-Mail Address: sai.sarat@gmail.com
Home Phone: [protected]
Work Phone: (501)9054889Ext.
Subject of Your Complaint: Computers/Internet Services
Name of Company You Are Complaining About: USP Communications
Street Address: 3949 S 200 E #B
City: Salt Lake City
State or Province: Utah
Country: UNITED STATES
Zip Code or Postal Code: 84115
Company Web Site: www.uspcard.com
Company E-Mail Address: mark.sain@uspcom.com
Phone Number: (801)2641900Ext.
How Did the Company Initially Contact You?: Internet Web Site
How Much Did the Company Ask You to Pay?: 10
How Much Did You Actually Pay the Company?: 35
How Did You Pay the Company?: Visa Credit Card
Did You File a Dispute with the Credit Bureau?: N
Did You File a Dispute with the Credit Bureau More Than 45 Days Ago?: N
First Name Mark
Last Name: Sain
Date Company Contacted You: 08/30/2007 (MM/DD/YYYY)
Explain Your Problem: (Please limit your complaint to 2000 characters.): (Product Name: Calling Card) This company is a long distance calling card service provider and went into oblivion past 3-4 weeks claiming $10 - $50 from thousands of customers. Someone needs to check on what is happening at their end.

Here is the link to Federal Trade Commission (FTC) Consumer Complaint form -
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

and here is Fraud complaint form
https://secure.nclforms.org/nficweb/nfic.htm

Hope that helps..

USP card sucks, same thing happened to me. Here is an article i found online on strategies for successful complaints, might be useful :

"Have you had a bad customer experience? Here are tips for getting satisfaction -- without blowing your top.

Strategy:

The first rule is not to let the company set the rules. Avoid the Web page and e-mail route. Instead, first try to speak to a human being. Yeah, we know. It's not talking to the human that's the problem -- it's finding one.

Here's how you do it: If the company does not have an advertised telephone number dedicated to handling customer-service issues, try running a general Web search for its telephone number, or check out these sources:

ComputerHope.com is a massive list of companies selling computers and computer-related products.

Paul English's database of company information gives you telephone numbers for top companies and shows you how to get a real, live human being on the phone.

Call a directory of toll-free numbers at [protected] and check for a company listing. For free directory assistance on a cell phone, call 1-800-GOOG-411.

See if the reference section of your local library has the information you're looking for.

Try the consumer-action Web site of the Federal Citizen Information Center."

Me too . I lost $11 , it's only working for USA calling not outside .

This guys are scamsters. I recharged the card for $50 for the third time as all was well the first 2 times. Now there is no response from them nor their toll free number is working. Is there any way we can recover the money?.

Hi Guys ,
I am also a victim of USP and want my money back ... has anyone found any information to get back at them ?

I am also one of the victims of USP card's scandal. I have too unused balance on this card. I called federal citizen information center to file a complaint and got the form to file it. Just now I got my mobile bill and got a shock of seeing an international call cost me $40.00... It seems that though i made this international call using USP card (When it was working last month) , it was logged like i called directly from my mobile.. I was billed directly on my mobile plan against outgoing international call... This is very unfair behavior...

Thats the same case with, i have been using this card from 2 months and one fine day it stopped working, they have cheated me of $55. I have tried calling them so many times and when ever i call it goes to the voice mail, there access number doesnt work . I have mailed them so many times, nothing works.
If everybody on this board is with me, than lets book them under the cheating case and send them a legal notice. I would appreciate your co-ordination.

I also have money stuck with USP Card. I guess the phone service was working till 22-23rd Aug.
My account balance had not got credited though my credit card had been mailed. So had mailed them. A guy named Reed Bowen (Reed@uspcom.com) mail back to me on 21st Aug and my account was credited properly. I could use the card for a day or two... but then their number changed... itz not been working since... :-(

Same here guys, i have also lost money... USA gov should be informed about this fraud guys.

Hey guys i understand your frustration i m in same place as everyone else is i have about $15.00 in there and i am unable to use it... currently i m using stanacard and reliance switching btwn them two this is the info i have found about the company and who's in charge they are based out of Utha.
[edit] Address

USP Communications
3949 S 200 E #B
Salt Lake City UT 84115 US

USP Communications
+[protected], Fax: +[protected]

Email: mark.sain@uspcom.com

i m going to keep calling this number and email i haven't done so yet...i suggest everyone else try to mail and call this number it's suppose to be their headquarters. Hope this helps guys.

PE@CE OUT

I had approx $45 in the card. I think they want me to forget about it but I am not going to. We all should file complain about it with BBB.

I am frustrated as my money is tied by in the USP card account . I need to call India and it is not working . This needs to be resolved or ther USP card should return our money , i will be glad to support wih the complaint

Yes I totally agree. Now their website is also not working. First their toll free number stopped working. Then they gave the new toll free number. Even then also I am not able to call. I tried contacting customer service but no replies. We have been duped of our money. I don't know whether we can get it back.

Thanks

To all those who have been cheated by USP card,
Please file your complaints at https://odr.bbb.org/odrweb/public/complaintlink.aspx
If the number of complaints is high, there is a chance that we can wage a legal battle.

These people cannot be reached, last time they provided a complaint no. now that also cannot be reached. What can we do against such scams please suggest

Hey guys i'm also one of the unsatisfied customers and have my money stuck up.Nothing else will happen if we don't take a step forward to complain against them and i have therefore found a link to a complaint board. I'm pasting the link, kindly go tho the telephone index in this and lodge ur complains either on phone, mail or online.

http://www.pueblo.gsa.gov/complaintresources.htm

It shows the following information

1-888-CALL-FCC or 1-888-TELL-FCC (TTY)

Write:
Federal Communications Commission
Consumer Information Bureau
Consumer Complaints - Telephone
Washington, D.C. 20554

On-line complaint form.

hi,

This is one of the worst thig I have seen..

I had $ 10.2 left in my uspcard.com account when I checked it last week.

Now, the cust. service number seem to be dysfunct, and as well their website.

Could some one pls. confrm are they bankrupt ? (I heard this thing about sunrocket voip service..)

If it is so easy to escape the rules and ignore the customer's without refunding their unused card recharge money, I guess we can expect many more debacles like this ?

* Hope some thing positive comes out ...

Thanks,
Channa.

can we all lodge a complaint on better business bureau? and try and see if they can help us?

www.betterbusinessbureau.com

Hi
I was using usp card to call india for some time.recently i charged the card for $20 and my account in uspcard shows that i charged it for 20 dollars but my credit card bill shows that usp card charged it for $30

and also it hasnt been working from the end of aug 2007

does this company still exist? because today i see that the website is gone too
I still have money in that account but cannot make calls,neither the customer service works nor do they reply mails.i have mailed them 3 times,try their customer service every day...no reply
Is there any thing we can do about this and try and get back our money
can somebody throw light on this issue?

At least so far , i had a good experience with them what happened all of a sudden. I had 20$ in my account... It had happened before and was expecting it be okay soon... There should be some place to complain.

One of the worst cards. I was using Reliance Calling card. I do not know why I took this card & repenting now. NO response from any customer service. Please let me know how to ge the money back.

Rajesh - Can you please provide the email id of Reed Brown so that we can also get in touch with him.

Thanks

I am also facing the same problem. I am really wondering why it happened when usp cards was so popular. Its really weird to see such things happen in country like usa. Is there any way we can complain to any board or organization to see our money refunded back.

I also lost my money. I wasn't able to call either Customer care or Toll free numbers. I wrote many complaints to inform them but there is really no response from them. The US firms should not close the company like this, atleast they shoud have stopped accepting the transaction. How we could know all these, we should take severe action against these companies and sue them.

Everybody is writing their comments but i think we should focus on how we can get our money back. Anyone has any suggestions ? We cannot let go our money just like that...

I was working for Usp com they are in salt lake city well not anymore Mark Sain closed Usp com sorry guys but I think that is no way to get your money back.

Well I was working for them a couple months ago I think that they are not doing business anymore they closed the company, probably you guys are not going to get the money back sorry about that.

same here lost money

I urge you all to call the Federal Trade Commission's consumer support helpdesk and report your complaint to them. If they get a significant amount of calls regarding USP card there may be a chance something will be done about it. The number is [protected].

This is really terrible. I wonder how the US is not aware of such firms. I am sure their insurance should be able to cover us if they in fact have closed down. I hope we can all recover our money with damages.

When I tried to call the toll free no last week ,I thought it was temporary problem, after that I came to know that we all have been cheated, I have never faced this type of problem with the online calling cards. If they want to stop the service they should at least refund our money. Do you know anyone to help us in getting back the money. Be aware of people like this.

Hey Guys, I just realized that this may be some sort of a scandal when I found that the site was gone. Until now I was writing mails to their customer support but to no avail. Wrote at least 5 mails but have not got any response :( and now the site is gone. This is something very unlikely in US. Any clue anybody how we can lodge a complain?

Hey,
This guys are not replying back to any of our emails nor i can reach the customer care. What ever these guys are going is not fair. either they should have informed us or put our money back. This is the WORST CASE THAT I HAVE EVER SEEN.

This is the worst case i have ever seen for calling card in usa, previously they were doing really good service.now i dont know whats wrong with them. Now there website also went down. I had like $10.00 in my account. I guess they cheated us. Can anyone help us to get our money back?

USP card should at least refund the money. Even I have been trying to contact but no replies from them yet.

Its true.. i am trying to call since 20 days but i am not geting the call to india.I recharged recently for 30$ all money gone.Is there any way to get my money back?