US Bank reviews and complaints 1
View all 859 complaintsUS Bank - atm deposit gone wrong
In December 2020, I attempted to deposit $640 at the Crossroads ATM in Bellevue Washington. The ATM swallowed $240 after spitting my money several times. $400 went through and I got a receipt saying the transaction could not be processed when I attempted to deposit the remaining $240. I called the bank in a panic and ended getting $60 in credit instead of $240. Ever since then I've filed and refiled disputes to no avail. Every time I call the bank I get very bad customer service especially the fraud department women, who are rude and almost want to yell at me. I just want my money back. I'm sure if they conducted their "investigation" they'd find unaccounted money in the ATM through an audit. It's now well over 90 days and all they ever tell me is that 'it's still in processing and there's nothing else I can tell you'
Desired outcome: I need my money credited to my account $180
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