Patient First

I was waiting in the waiting room and I was on the phone with another doctors office to change my appointment because I didn’t know I was gonna be sick and patient first called me to come get registered I had missed ONE call, and it was actually a previous minute. Since I was inside I walked over and she completely was rude, said she had moved on to another patient and that someone will try to call again WHENEVER they can squeeze me in! So not right she was VERY RUDE AND I FELT DISCRIMINATED BECAUSE SHE WAS COMPLETELY NICE TO THE OTHER BLACK PATIENTS BUT SINCE IM WHITE SHE WAS RUDE! And that lady knows who she is. She was wearing all white including white stockings and a Halloween mask! Very rude and repulsive!

Both my son and husband were seen in June and July of 2021. We use patient first for our family as our primary care doctors. When they both checked in they were never asked if patient first was their primary and under primary in the patient first system it was marked as none. Patient first billed the insurance as urgent care visit. I have called many times and have been told that it is under review and then almost a year later I was told today since they didn’t specify when they checked in that it needs to be billed primary then they can’t change that. I filed a dispute by email but I’m doubtful that I will hear anything . They just keep ignoring me because they got their money since they charged my credit card. Extremely disappointed with Patient First. We are a family of 10 and have never had any issues before these two visits.

The sign in nurse was rude and unhelpful when I needed a physical nothing was her problem and she didn't listen