PetSmart reviews and complaints 1
View all 638 complaintsPetSmart - Grooming
I have used Petsmart for my pet grooming since 06/2011, never had a problem until my second pet. I went to get my Cocker Spaniel groomed, they stated besides the grooming, they now charge a de-scrissor/de-matting fee of 20.00. How in the world is my dog hair dematted when we brush her daily, when I say daily that exactly what I mean. If she is getting a cut & wash, why is there an extra charge. Never will I ever go there again, NEVER.
The lady that overcharged me was Gracie, and Aury, both are con-artist. Petsmart has lost a loyal customer due to greedy managers.
Desired outcome: My De-matting fee refunded to me.
Latest PetSmart Reviews
Thanks Allot Petsmart A range of different things needed for all pets Great customer service Dog whistle review Awesome store and online buyingGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!