Pitney Bowes

Worst company to have a problem with. Would rather go into the post office daily and stand in line for an hour than have to deal with the, . I have been dealing with the same problem for 3 days. They are rude and can't apologize refused for a day to place a work order for a our postage equipment saying it was on our IT side. So we call them and pay for a service call just to find out that we need a new meter. I then go through 3 managers yesterday to be ensured that a tech will be out today to have this fixed today. I called back today and was told that it would not be until Monday for someone to come out and fix it. I spoke to 2 managers and one had me on hold for 31 mins. I finally got to my 3rd manager who was the regional sales manager who still could not help get this fixed any faster but was the first person who apologized without me calling them out on it and tried to help and went the extra mile. Mind you I was promised yesterday by the last manager that this would be fixed today. Then they didn't get why I was so mad and why I didn't believe them that this would be fixed on Monday either. I actually would place money that this won't be. Can't believe a company would allow so many rude people to work in customer service. I however will be looking at new companies so not to ever have to call Pitney Bowes again- like I said worst customer service ever.