Boston Market reviews and complaints 1
View all 205 complaintsBoston Market - 15.99 for uncooked white chicken and a nonchalant employee
Store# 2272 Irving, Tx 75038 Order ID# AAAMZKQNAEAB (I have no idea who this person is, but this was on my receipt.
Today April 1, 2022, at 10:47 am, I ordered a 1/2 White Thai Chicken 2 sides and a drink. My total was 19.79. So I ask the very nonchalant older African American man with the grey goatee why was my bill so high? I was told that the white meat was $15.99. The problem is that on the menu board I didn't see $15.99 for white chicken. I saw the 1/2 12.99, but I didn't see the 15.99. WHAT I am upset about the most is that the Chicken was not cooked all the way through. I didn't find this out until I got home. Because I was going to dine in, but I was waiting on AAA to fix my flat. So I was not in a great mood to go back to Boston Market to complain to an employee who was leaning against the counter and when he finished taken with my order he went back to leading against the counter.
This is my first time visiting this Boston Market and it will be my last. Even though it's close to my home. Uncooked White Chicken at $15.99 at 10:47 am is NOT UNACCEPTABLE.
Desired outcome: Better customer service training for employees. Update the menu board or at least inform the customer that there is an extra fee for White Chicken.
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