Boston Market

We went yesterday, Sunday 4/23/22, to the location on Westchase in Grand Prairie at 4pm. We went into the dining room to place our to go order. We ordered and paid. We were then told there was no turkey, no meatloaf, no chicken sauce. We asked to cancel the order and the young man had to call someone to figure out to do the transaction. We then went to the location in Arlington 15 minutes away and they had all of the food and processed our order without any problems. This is not the first time we have had an issue with the Grand Prairie location and we will not return there. The problem is the location is run primarily by teenagers. I did not see one adult in the back! It is an embarrassment to your company!

My issue with this store #2334 on 8/1/21 has been ongoing for the last 6 months. Every time I go this store and order a chicken salad sandwich there is always an excuse why they don't have it. I asked the question "Does your store sell this item or not"? The reply is yes we do but were out of it at this time, were out of celery and bread, we didn't make it today, we sold out today etc. I even went there 3 times in one week, twice right when the store open and order the sandwich and again I 'm told one of the before mention excuses or some other explanation on why they don't have it. I asked the staff member how can you be sold out of this item and the store just open? There reply was "I'm sorry but the ingredients use to make the chicken salad we temporally are out of".

Any other Boston Market store I go visit within the metroplex has the item to sell why not this store? If this store is a franchise location I suggest the corporate office give them a call. If this is a corporate own property I'm suggesting someone do a surprise visit a order the sandwich and see what the response will be from the team member.