Dollar Tree reviews and complaints 1
View all 2966 complaintsDollar Tree - bad management
My fiance and myself made a quick stop to Dollar Tree prior to heading to Wal-Mart on 6/5/11 and from the moment we walked into the store the Manager (Doug) was so rude and obnoxious with an employee that it made me actually cry to see the employee (Stephanie) be belittled the way she was. He was asking her questions and pretty much making comments that should not be heard by customers over the intercom. There were a couple of the customers laughing and I just could not understand why. I had my fiance relay a message to her that Subway was hiring as I had been the day before for dinner. He told her that she did not have to put up with such abuse and she said her manager (Doug) was always that way and that she did not plan on being employed there much longer. I was going to keep quiet and just make a complaint on line but he went to the extent of asking me if I would like to hire a maid for $20.00 and that it would take her two hours to vacuum my floors. I failed to find this amusing as he had been making jokes at the employees expense with other customers in line ahead of me. I know that he could tell that I was understandably upset and when I did not laugh at his question; he asked me what was wrong. This gave me the opportunity to answer his question. I told him that since the moment I walked into the store that he had been belittling and berating the employee and it was just sad to see that this happens in America today. He began to tell me that she was a very slow employee and stopped him before he could go on and explained to him that this is should be something that should have been addressed with her in private; not over the intercom where all of the customers could hear and that he was being very inappropriate. He did not say another word and I know he realized how inappropriate his actions had been. She was up front at this point unpacking boxes and she kept her head down. I told her that I was sorry that she had to work under that type of management and that I would make a complaint on her behalf as an employee as well as on my behalf as a consumer. If you have any questions or would like details of the types of remarks he made over the intercom which totaled about 5 times in the 15 minutes it took me to select the items I purchased; please feel free to call me at [protected] or you can reach me by e-mail at [protected]@sacu.com
thanks
The complaint has been investigated and resolved to the customer’s satisfaction.
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Wow... Praise God for you standing up for that employee. I would have reported him to management. What a jerk!