Lowe's

On the recommendation of a Lowes associate in Cookeville, TN, we ordered a Whirlpool counter depth refrigerator from lowes.com (the store did not have what we needed). When it was delivered it looked like a reject from a scratch and dent store (filthy, dented, and unprotected by any packing or box); we sent it back with directions to replace it with a new unit. The day before the new unit was to be delivered the Lowes store called to tell us that it was back ordered and there would be a two month delay. Because we are trying to move into a new home and couldn't wait, we canceled the order and found out that Lowes would not issue a credit on our credit card but would only issue an in store credit for the cost ($1, 300). By doing this they have locked us into spending the money in their store when they could not provide us with what we ordered. I believe this to be unethical and possibly a violation of the Federal law governing interstate commerce.