Panera Bread

Worst restaurant experience, ever:

Party of four, placed order with Anaijah on 11/6/19 at 5:54:46 PM.

After 20 minutes, i checked with shift supervisor, Mya, regarding when the meals would be served.

Ten minutes later, again checked with Mya who was trying hard to expedite orders. She told me that they were trying their best to get the orders served. The kitchen staff appeared disorganized and communications among Mya and her staff was severly lacking.

We were among 10-12 other customers waiting for their orders. many of whom appeared to be upset about the long wait.

Mya told me that a kitchen crew had been let go and that their replacement swere not yet fully trained.

The food finally made it to the pick up counter but the food preperation and quality was not worth the long wait:

The two chicken Mediterranean bowls were tasty but consisted of far too much rice and quinoa. Perhaps the product should be renamed to "rice & quinoa with some chicken bowl.

The one-half toasted Tuscan chicken sandwich was served on a French baguette roll-- not on ciabatta as advertised. The sandwich was underfilled with the advertised ingredients and I had to take the top off to check if there was anything beteween the bread slices. The sandwich was served with another French baguette roll I was never offred chips or an apple instead. The vegetable soup, fortunately, was very good.

The mac and chees was extremely watered down. Mac and cheese soup?

During our extended stay in the store, we did not observe anyone wiping down tables in between use and the men's rest room was very dirty and messy. Clearly, it had not been serviced in some time. I observed the toilet paper holder was no longer on the wall, but was on the floor.

Please refund the cost of the meal. I have attached a photo copy of the receipt.

Thank you in advance for your considered response to this complaint. As you are aware, I am not alone in expressing an unfavorable experience, and I truly hope that Panera will take the necessary steps to turn things around.

Jeff Nayda
31866 Shell Landing Way
Lewes, DE 19958

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[protected]@gmail.com