Conn's Home Plus

I recent got a safe
Refrigerator on credit from conns and to my knowledge the delivery guys were supposed to assemble the doors, handles, shelves, but they dropped it off in the kitchen and left the doors and the handles and the shelves for me to assemble. Im not a refrigerator technician. I was actually on vacation and my son accepted the delivery. The next day my son attempted to assemble it to surprise me for when I got home I didn't have to not only assemble it but to throw all the carton and the packaging away to the dumpster. By the way that was very thoughtful of my boy but He Is Not A Refrigerator Technician either! He called me and said as he was unpacking it he noticed a crack about 2 inches long on the bottom shelf which is made out of plastic and holds the air from exiting into the atmosphere. I left an email and nobody has even attempted to email me back. Now my first payment is due and I have a broken fridge what do I do? Daniel Hernandez [protected] please help