Truist Bank (formerly BB&T Bank)

I am a 36 year customer from SunTrust and on Thursday, Jan. 26, 2023 during an online credit card statement review, I found multiple transactions via GrubHub in NYC and I live in Georgia. Fraud division did not notify me. I called Truist and they advised they would cancel that card and issue a new one. It would be rushed and in 2-3 business days (Jan 30-Feb 1).

On Wednesday, Feb 1, when I did not get the card, I called again and was told Truist cancelled/closed my account in error and they did not send a card and needed updated information to proceed with a new card. I provided everything and was told it would be rush processed again (2-3 days).

So I called again the next day, Thursday, Feb 2,2023 to check on whether or not that happened and was told that it had not. I was then told the card would get sent out and I could receive a call from a manager later that Thursday afternoon or Friday morning. We agreed I would wait for Friday morning, Feb 3rd so I might be able to get a FedEx tracking number. I did not get a call!

This morning a received a FedEx package with another card for my wife's card, which was still active and assured was never affected. I called again and was told "Sorry" for the 25th time but my card was still processing from Feb 2nd and no idea when it would come out and could not be rushed. I got a song and dance about delays due to availability of plastic, but was told both of our card replacements were done on Feb. 2nd. They could not explain how she got a card rushed and I'm still without a card.

Cannot reach a person at their corporate office or leave a message.

I was told they could have a manager call me, but it would be up to 10 days.

That is not customer service. and I am still stuck without a card,