Wegmans Food Markets reviews and complaints 1
View all 177 complaintsWegmans Food Markets - buyer beware: the team wegmans-instacart overcharges delivered items (+72.4%)
Wegmans, in association with Instacart, is supercharging their prices. I am a 79 years old, under mandatory home confinement due to Covid 19. I placed an order online with Wegmans-Instacart on 3/30/20 for groceries to be shopped at the Wegmans in Germantown, MD. Instacart delivered on 4/1. They charged $130.64 before tax, where the receipt from Wegmans shows $89.80 for the exact same items. The totals after tax, respectively, are $90.88 for Wegmans, and $156.64 on the Instacart receipt after they added delivery fee, service fee, and tip. These numbers reveal that Wegmans delivery prices are about 45% higher than in-store prices, before any of the Instacart additions. Overall, using Wegmans-Instacart delivery meant a surcharge of 72.4% ($65.76 added to $90.88)!
Note that on its website at https://www.wegmans.com/groceries-online/, Wegmans states "We add a small price increase to cover the cost of shopping your order."
I don't think that a 45% surcharge could ever be considered as a "small price increase" especially if bottom line, the overall additional cost is 72.4% higher than the prices offered in-store.
This is not, technically, gouging but with the ongoing Covid crisis and in an emergency situation, such overcharging is at least chocking, if not illegal.
Buyers staying at home, beware!
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