PetSmart reviews and complaints 1
View all 642 complaintsPetSmart - Banfield services
My dog was attacked under Banfield hospital care on 3rd august 2023. The DVM Mary Kate cone refused to care for my ESA.
I was then contacted by Caitlin Burke who said I would be reimbursed and could get the care for my dog at a hospital of my choice. I went and got my dog a urgent care that cost $350 and then a follow up comprehensive for $450 as well as a dental bill of $2000
Now the Caitlin Burke has refused to make the payment for the bills claiming that she only meant to cover the urgent care and did not see why the other bills will be covered.
Desired outcome: Payment of all the bills plus refund of 12months of payment of the comprehensive plan
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