Checkers & Rally's

I purchased a fish sandwich and apple pie around 4:45 pm Sunday June 4th 2023 I was in a rush so I went inside because the drive thru was full. After making my purchase I headed to work as I was running behind schedule. I knew that possibly the fish wasn't fresh because of the quick turnaround, but after picking up the pie it felt soggy, I figured I would just exchange both after work like I normally do when given food that's not fresh from this particular checkers. Mind you, maybe the employees get tired of seeing me, but that is why I am a customer I frequent the place. so I know a fresh sandwich and pie when I see one.

That was not the problem the problem was the individual I spoke with claiming to be the manager. She would not even look at the product that was sold to me. Her theory was "why would I come back five hours later claiming the food wasn't fresh?" I explained to her that "I was at work and I was in a rush so I did not have the time to resolve the matter right then." So, she did not want to exchange the product no problem I ask "what her name was because I was calling corporate to complain." She refused to give me a name or employee number. But not a problem also, because I never have to eat checkers again. I don't know what point she was trying to prove however, what she proved to me was that she is not fit to be or management worthy for checkers or any other fast food establishments in my opinion. Managers should realize that with social media today you do not want to treat people any type of way because the push of a button can take down an entire empire in this day and time. Maybe she was trying to prove a point because of my public safety presence, I don't know but she is bad news for your business. Once again that's my opinion.