Krystal reviews and complaints 2
View all 177 complaintsKrystal - Service
Be mindful I have everything on recording I'm very much so upset I have to speaking with so-called managers it was not giving any kind of help I even asked if I could file a complaint with them and I was referred to the website... Upon arrival I ordered two chicken sunriser combo I received two spicy patties in which my child who has allergies bit into one...
Krystal - Customer service
Date: 03/15/2020
Host: 3
Drive In 30053
Authorization: 000232
I arrived at 10:53 a.m., I waited for about 2:30 minutes (thirty) for my order to be taken. I was told, "breakfast is over." I asked, "what time do you stop serving breakfast?" Indignantly the representative said, "11:00 a.m." I said, "it's 10:55 a.m., I'd like to place a breakfast order." "I told you, breakfast is over." "I waited for two minutes and thirty seconds in the drive-thru and I still have five minutes before it's 11:00 a.m." "You didn't wait for two minutes and thirty seconds and breakfast is over." "If it's not 11:00 a.m., breakfast is not over." Reluctantly, the representative took my order. When she repeated my order it was wrong. I had to repeat it three times. When I received my order it was wrong and I had to go back through the drive thru. I was on the expressway when I realized that the representative didn't give me my combo drinks. Your Union City store closed because the personnel were "ghetto". This store is no better.
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