Ross Dress for Less reviews and complaints 1
View all 665 complaintsRoss Dress for Less - fitting room service
First time in my life I heard from Fitting Room associate: "You are not allowed to use MY Fitting Room! Do not come back!" It happened after I tried on 2 items and brought back number and hangers. I wanted to buy it, but Fitting Room lady ask me to put on hangers those items because she wants to count. Probably she didn't ask to do it, she demanded! I said I am going to buy it, she said that it doesn't matter for her. I asked her to help me to hanging (I had a big tote bag on my shoulder, hangers and number in one hand, clothes in another). But I heard from her:"It is not my job!" Seriously? Not her job? I understand Fitting Room policy, Loss Prevention policy, but should decent customer worry about? What about customer service?
Finally I let her know I am not going to do that, and heard back: " You are not allowed to use MY Fitting Room any more. Do not come back". Really? You will not allow me to use YOUR FR? Other customers looked at me like I still something.
I am sure that lady could find another words and manner to ask me hanging or just help me. I am not rude person and respect any work, but I don't like when store associate treat their customers this way. Humiliated, untaught, improper, disrespectful this is all about customer service at Ross that day!
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