Cracker Barrel

I and my wife ate at your restaurant week prior waitress was great and food was hot it was a pleasent experience we went back the next week on 10/07/23. The service was horrible waited almost 20 minutes on waitress to ask what we wanted to drink by then we knew what we wanted to order. Placed order and waited about 5 minute. More to get drinks. 25 minutes more manager come out said they misplaced my order. And they had it cooking. I told waitress do not leave my wife order. Under heat lamp she assured me it wouldn't be it would be cooked up at same time my wife order. Was southern fried chicken. Meal it came out cold. Wife sent it back. No manager came back out. And waitress became scarce. When I got my meal the fries were cold if I can rest my hand across top of them, they are not hot also had to ask. Where was my white gravy asked for on side and apple butter was, she took another 5 minutes to get these items do you know how embarrassing it is to eat. In front of your wife who has nothing to eat only being able to drink her drink. The cracker barrel. We ate at is on chaffe road. Jax, fl. Cb0577 the table no. Was 251 are. Server was 1737043 and they took my wife meal off bill. But she was. Still hungry so had to take. Somewhere else and pick up fast food where we both wanted. To have enjoyable sit-down meal but the wait the cold food the missing of my order. When order was taken at same time the waitress, we had week prior. Should be your manager. And just so you should know. The restaurant wasn't that busy so just letting you know we like cracker barrel. But we are tired of hit and miss. At your restaurant the people you hire should take more pride in what they do we are the customer, and it is our hard-earned money that keeps you in business. When I go back I hope I get that waitress that was busy but several times making sure everything was good and all right and good.

Sincerely

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