Pollo Tropical

They are always out of something sauce-sausages-beans- brains employees have really bad attitudes

I don’t want anything from the I just want you to know that your employees don’t care about your job or anything but themselves. The African American manager with long blonde braids could care less I am reporting her to the health department for unsafe health and medical issues she picked up something she drove and used it anyway

This is my 2nd time having a issue at the same location; two different managers. The location is close to my job which is the reason that I keep going back. On both occasions, there was no one working that was fluent in the english language which, I believe, is where the problem begins. Both times there was more than one or two people in the lobby complaining about the orders being incorrect. The food was thrown together, on the first visit, and it looked disgusting! I had ordered the tostones with pork. It was to the point that I couldn't eat it; even after waiting and debating with the manager for nearly 40 minutes. Today, I ordered online in hopes of sidestepping some of the incompetence, but it did not work. My order was not ready, when I asked at the counter, no one could understand me. My name is constance, and I was wearing a mask, so I asked if they wanted me to write my name. The manager became offended (I wonder why), and she refused my offer. She said, out loud, that I was making her life miserable. That is when I began recording; because it is because of me and people like me that she was even there. Her name is maggie, she said. However, she took her time and threw my salad together. It may have taken her five minutes and it still was not right and did not look pleasant to my eyes. The manager drug her feet knowing that I was recording!