Crunch Fitness reviews and complaints 1
View all 437 complaintsCrunch Fitness - membership
To whom it may concern. I purchased a peak membership at crunch fitness gym in upland California for the simple reason that could take a guest any time I go to workout. When I purchased my membership I was told that I could take my son as long as he is accompanied by an adult in which I have taken him on different occasions. My son is now currently 16 years of age we decided to go to the gym yesterday and I was told that he no longer can attend the gym and that he had to purchase his own membership. Not only was this millennial rude but we couldn't even identify who she was because she wasn't showing her name badge but why would anyone assume that every 16 year old is capable of affording a membership regardless the cost. This is not what I signed up for nor was I told that at certain point my boy wouldn't be welcome. So I guess crunch would be willing to lose 4-5 memberships cuz I will tell my family members to cancel because they will not allow my son to go as my guest in which my membership allows me to do is take a guest with me every time I attend the gym. I've taken my daughter and I've taken my wife with no issues. It's sad that crunch is losing their focus on what's important and that they allow people like the one last night work for them. Please let me know if these are the rules so then I can cancel memberships and take me business elsewhere.
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