Roku

2/24/20
Purchased the Roku Ultra and in 14 days it had an issue, voice narrative automatically came on and would not go away. I contacted Best Buy where the item was purchased but they only have a 14 day return policy! I contacted Roku and the unit was returned for repair/replacement. Also, there was an issue while using the Roku Ultra with my Sony XBR TV. I had to get Sony involved to fix the issue. It took a few weeks for replacement. I could not get anyone to help me set up so I did it myself Sunday, 2/23/20. At the end of the installation, it stated my account had been denied and to call the phone number noted on the screen. I did & the person I spoke to was very hard to understand, but I was finally able to get connectivity with his help. However, before I could get my Roku Ultra functioning, I was told that Roku had initiated a new policy and if I wanted to view any programming, I had to purchase either a $59.00/yr. or $79.00/Lifetime warranty/service. I could not believe this! Why wasn't this stated up front when I purchased the unit or when the unit was replaced? I opted for lifetime and could not afford it! Original purchase did not state this. This was blackmail as far as I see it to gain more revenues for defective equipment!