Menu
CB Banks Bank of America 50 California St, San Francisco, CA, 94111, US
Bank of America company logo
Bank of America
reviews & complaints
Bank of America company logo

Bank of America

50 California St, San Francisco, CA, 94111, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 4:00 pm
Tue
9:00 am - 4:00 pm
Wed
9:00 am - 4:00 pm
Thu
9:00 am - 4:00 pm
Fri
9:00 am - 4:00 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
J
3:36 pm EDT

Bank of America - Unauthorized disclosure of assets to 3rd private party

For the last 4 years, BofA has been disclosing my financial information to a 3rd private and independent party without as much as trying to verify if they may have my consent — not even verifying a signature. This year I objected to this practice. The 3rd party wrote to me on a email boasting that a secretary of theirs was able to extract the information w/o of my objections. When I confronted BofA with the facts, they could neither affirm or deny that a disclosure took this year (for the sake of brevity I did not inquire about prior disclosures). I was told that it must have been some back office situation and that the agent on the phone did not have access to such information but she did not deny that there was some trace in the system. I was on the phone for over four hours being bounced from department to department. At least two of the agents I spoke about the case claimed to have requested an investigation. The last one said that someone would be in touch with me by Thursday of last week. No one has attempted to contact me about this case and I remain without a yes or no answer to whether there was a disclosure of my assets to a 3rd party this year (authorized or otherwise) let alone an explanation for such a shady behavior unbecoming of a major American financial corporation.

Desired outcome: Full accounting of every disclosure made to any party since the opening of my accounts at that institution and the steps that will be verifiably taken to return that institution to a model of ethical financial accountability.

Read full review of Bank of America
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.