Ashley HomeStore reviews and complaints 1
View all 785 complaintsAshley HomeStore - no delivery of furniture at promised time
i purchased a love seat couch and rocker recliner set back in march of 2009 and i still haven't recieved them. i called on the status of the furniture and was told that it was to be delivered the second week of may. which was 6-8 weeks waiting time that was fine. it has now been going into 4 1/2 months of being told it will be in two weeks. then i get a phone call saying the vp was going to be calling me back on tuesday morning i wait around all day and no phone call. so i call back tell the store secratary she says she is emailing him to contact me now and still no answer. i called back numerous times and get told the same thing over and over again. then im finally told that it is a production problem and it would be delivered first week of june, let me remind you i still haven't got a call from the vp, so i decided that now i want my money back full refund with no restock fees or anything else. they say okay will start your papers and then it is a 10 to 15 day wait period. now i am furious because they can take my money right then andf now i have to wait even more now to get my money that is bs. i get a phone call offering a discount on the amount i already paid. i turned it down and explained my husband is extremely irate and that was going to work. called the store manager today and told him about everything again and he refused to pay me my money back so now we are going to court and file a lawsuit and sue for full refund plus the interest on the furniture. i think that is fair for having to wait so long for something that they had in stock already.
The complaint has been investigated and resolved to the customer’s satisfaction.
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YES! Same thing happened to me. I bought a book shelf to complete my daughter's bedroom set back in March. Was hoping to get it by my daughter's 5th birthday june 6th, 2009 as part of her birthday present, never got it. I called several times, and went to the store several times, and still they don't know when i would get the furniture. I decided to get my refund back on june 10th. Now aug. 24th, i still don't have my refund. They can take our money immediatly when we pay for it, but to get our refund, it takes months. Are we ever gonna get our refund? They are stealing from us. What the hell did these people do with our money and we still have no furniture? As a single mother of a 5 year old, i could use that money for something else. As i have sent then an e-mail to please refund it so i could use it to buy my daughter's school clothes. No response. I wish i knew all this before even setting foot in that place. Amber Jackson, Citrus Heights
I have been experiencing the same thing with Ashley. Bought my furniture with a credit card, which was charged the same day, May 2, never recieved my furniture, havent recieved a refund. Nobody cares, nobody helps. Everyone that works there is completley useless. The Chico, Redding and Roseville was owned by the same person so, DO NOT GIVE ANY OF THEM BUSINESS. Lets all sue!
Oh my God there are tons of people complaining about Ashley's delivery failures. I bought (not received yet) a table and six chairs for $982 on June 23, 2009 and was told that it would come on July 3rd, so I would have it for a party on July 4th.
Guess what? Not only did I not receive anything yet (July 16th), they told me that the PO was not placed - that after I called the store 6 times (daily) and today I went back to talk to the manager. On the contract it states that it would come on 2-3 weeks.
Did I mention that as of last week the store is closing? (Roseville, CA) Eveything is handled though a liquidation company and these guys have no idea about orders, POs or what the status of my order is. They told me to call the Ashley Headquarters at [protected] and talk to Laura Webster ("big shot" general manager of some sort). I left a message...no call back.
I told the store GM that if I don't get me order within a week, I will cancel. At which point he said "it won't happen in a week, but I don't know exactly when it will be because our shipping system is down and has been down for a while". He also said that he can't cancel my order to offer my money back, because "our system shows that we have the product in stock and you will get it".
Ashley took my money (off of the credit card) on June 24 (next day from purchase) and I have nothing. I will give them a week, then I will sue for my money plus interest...it's small claims so I won't need a lawyer, but they better show up to at least make up a lie...
Don't shop with ASHLEY FURNITURE...plz save your nerves!
I am having the same problem - ordered in March 2009 product promised 6-8 weeks no one called me I would check in, It was always two more weeks - finally got ahold of manager Peter Shaw who may I add did not call me back even after I left three messages. He did say at this conversation though that if my furniture still was not in after the eight weeks and I did not want to wait anymore, that I could have a full refund. More time goes by I say forget it! I'm told my money would be disbursed in 10-15 business days a month later im calling them with no phone calls back to me and they keep telling me one more week. I'm ready to sue as well - would like to talk with the Lelacks - and anyone else having problems with Ashley please call me Stacie 262-8957.
I have the same issue! We purchased a set in March of this year and were told the set would be delivered by April 3. 3 months later, after 5 phone calls and 4 visits to the store we were TICKED because the only thing they tell you is "I don't know. when you try to get any info about your purchase and delivery date. We found the SAME set at another furniture store that carries Ashley's Furniture and it was available to take home that day. ? What is going on there? I suspect there is some serious issues with Ashley's and would not be surprised to see them go out of business. We canceled our order and were told it would be 10-15 business days before we received the refund. I am going to raise holy hell if I don't have my refund by the 15th day. How can companies get away with this?