Ashley HomeStore reviews and complaints 1
View all 785 complaintsAshley HomeStore - Fresno ashley homestore complaint
Went to the store on April 8, 22 to look at countertop stools and king foundation wood frame. We were told by the sales agent Macalab Acosta that they have it in stock and will be deliver to us within the next week. Little did we know that he was quick to make a sales and lied to get us to buy their products only. Come to find out, our items will not be deliver until May 15 for the foundation and June 3 for the countertop stools.
We went back to the store again on the week of May 16 since the rep got our foundation wrong. It was supposed to be a King size and he listed it down as a Cal King. They corrected that and assure us that it will be a wood frame foundation that will be deliver on May 26, 22. When it was delivered, it was the metal frame. We took it back to the store the next day on May 27, 22 that the item was incorrect as we were told that it was supposed to be a wood frame. Another sales manager Lionel Burgos went ahead and look up the wood frame foundation King for us and put in a case to the warehouse. We were told that they will give us an update when the ware house responded. This then follow by many follow up calls and today I spoke with the manager Devin and was finally told that our case was closed and they will not be sending us the King wood frame foundation since it's an extra cost and we didn't pay for that. They refused to refund us and said once the item is delivered then it's our problem now. What kind of customer service is that? You never follow up from May 27 till June 28 when I had to constantly called for an update.
Of course, my husband didn't like their answer so he went to the store, probably caused a scene there too LOL. He dropped off the incorrect foundation package that was delivered to us which is now their problem and we're working with our credit card company to dispute the partial refund.
Fresno Ashley Furniture, do better, train your staff better and have your managers work on those communication skills. Obviously, it wouldn't come to us posting a review on here if you would've given us the update sooner.
Desired outcome: Get a full refund along with all the fees and taxes for this incorrect product.
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