I have tried to file a complaint about an incident that occurred at the 24 Hour Fitness facility in Anaheim when I visited on July 4th. I've left 6 messages for the manager at the Anaheim facility but he still has not returned my call. When I contacted the 24 Hour 1-800 # that they offer on their Web site, I was given the run around. I was given another number that was a call center in Panama and of course, they couldn't assist me.
It's amazing to me that a company this large doesn't have a good customer service department that takes proper care of members' concerns and problems. I've been a member of 24 Hour Fitness for over 20 years and I am very disappointed in this fitness company!!