Best Buy

Best Buy is distributor of Jitterbug phones. Jitterburg told me to buy an SD card from them as mine was only 17 MB. Best Buy employee advised buying 64MB, which turned out to be too large capacity and messed up my phone. Went back to store to exchange. Returns Dept said I had to go to Mobile Dept. Mobile Dept told me to go to Returns. "Sierra" at the Mobile Dept. told me that the employee at Returns told her he never saw me before, even though I was the 1st customer of the day and there was no one else in line. Unfortunately, "Bryan" who sold me the wrong SD card threw my old SD card away, instead of returning it to me. I didn't want to return the current card until I had a replacement; otherwise, my phone wouldn't have worked at all. I told Sierra that I wanted to speak to the manager. She said she was manager, which was untrue. She was only a supervisor. She got real huffy about the situation, wouldn't even try to resolve the issue, and told me forcefully to leave the store because I was upset about her rudeness and runaround. I went back to Returns and asked the guy why he said he never saw me before. Tried to cover up ever meeting me probably because he didn't know how to open my phone to replace the card. Finally a very nice young male employee stopped by and helped me within minutes.

Two glaring mistakes besides the lack of concern from Sierra: She was not wearing a mask. All employees are required to wear masks according to their signage in front window and no one in their store wears name tags either. Probably because they don't want to be ID'd if a problem like mine occurs. Normally, in most stores the employee apologizes for their mistake for selling me the incorrect merchandise. Not at Best Buy. She implied that I was responsible for their error. Sierra should be terminated for lying to a customer. She doesn’t have the temperament to work with people and should work in a factory where she doesn’t have to interact with people. Absolutely no people skills. In the near future I was going to purchase a refrigerator, stove, and dishwasher. I will still do that, but definitely not at Best Buy.