The complaint has been investigated and
resolved to the customer's satisfaction
u.s. smokeless tobacco co. / pouchesdefect

I am a loyal costomer of Skoal. I buy 3 to 4 cans of Skoal wintergreen pouches a week. The last few times I have been getting cans with ruptured pouches inside. I like the pouches cause i dont have to deal with the bits and pieces in my teeth. I like the product and want to keep using it. But there has to be more care taken in the packing of it. The last can I got yesterday was the worse. (exp. Apr 03 2010 VEV913022) I would like to see that the company take more care with there product. I know that time and eficiancy are a factor. But the customer needs to fell a sence of comfort when they buy a can and not feel like its a loto. Hoping that they pick the right can.


  • Ki
    Kimber Underwood Jul 28, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I agree the same thing has been happening to me seveal times. one evening I had to drive across town at 2 a.m. to pick up a can because it is very hard to find the snus in my area. I get home just to find half of the pouches torn and tobacco everywhere. Does anyone know how to tell skoal?

    0 Votes
  • Cd
    C D Owens Jun 20, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I enjoy the Skoal mint snus, the pouches keep the small bits of tobacco from getting between my teeth. I buy it by the roll usually two rolls a week. However the last three rolls I have bought had at least one can that had cut or torn pouches with pieces of tobacco everywhere. Here lately your quality control sucks. Please fix it.
    Thank You
    Cameron Owens

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.