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CB Banks US Bank Complaints #402-421
US Bank

US Bank review: branch manager

J
Author of the review
11:31 am UTC

I already have an account at US Bank and went there to open a joint account. Everyone there has been wonderful, but today I met with the branch manager to open this new account. He lacked customer service skills to say the least. He mentioned I closed a credit card with them 2 years ago and then asked me how I pay my bills. I've never had anyone at a bank ask me that before. I told him I didn't think that was any of his business. He told me I was clearly not in the mood for an adult conversation. What? He never explained to me why he was asking me how I pay my bills. That would have been the adult thing to do. But he continued to belittle me and walk away from me and blamed me for being the problem. I was horrified. I'm still shaking at the treatment I received. And when I went online to file a complaint, I learned he was the branch manager so will probably suffer no consequences. Now I have to move my money to a different bank. What a pain!

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  1. US Bank Contacts

  2. US Bank phone numbers
    +1 (513) 632-4141
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    Cincinnati Metro
    +1 (303) 585-8585
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    100%
    Confidence score
    Denver Metro
    +1 (414) 765-4636
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    Milwaukee Metro
    +1 (314) 425-2000
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    +1 (503) 401-9991
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    International Collect Calls
    +1 (800) 365-7772
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    Home Mortrage
    +1 (800) 242-1200
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    Existing Student Loans
    +1 (800) 285-8585
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    Lost & Stolen
    +1 (612) 659-2000
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    +1 (800) 872-2657
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    14%
    Confidence score
    Customer Support
    +1 (844) 266-5789
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  3. US Bank emails
  4. US Bank address
    800 Nicollet Mall, Minneapolis, Minnesota, 55402, United States
  5. US Bank social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 04, 2026
  7. View all US Bank contacts
US Bank Category
US Bank is ranked 17 among 353 companies in the Banks category
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charge for services and account number without any approval
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