Home Internet & Software Review of review: I used their free trial, but they started to charge

Author of the complaint
3:22 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I subscribed for free 30 days trial on the website I started to build webpage with the help of this website and everything was fine, but once I checked my account, it turned out that they started to charge me for this trial. It was too early, so I immediately found their contact info and started to send emails. No one replied, and i have no idea how to stop these charges. Please, maybe someone can help me.

Add a comment
Jul 14, 2014 11:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Dicus54!

Sorry to hear you've been charged, despite the fact you downgraded! I'm Lou, and I'm the Customer Success Manager here at Unbounce.

Rest assured, we're happy to issue a refund. Can you please send your login email to support[AT]unbounce[DOT]com? Once we have this info we'll be able to dig in and issue you a refund.

Thanks so much!