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I am writing to formally lodge a complaint regarding a Daybed in Light Grey PU Fabric that I purchased from your store on 30 November 2024 for R21,850.00.
I have taken great care of this furniture and have followed the manufacturer's care instructions at all times. The daybed has only been cleaned with clean water, exactly as recommended.
Despite this, the PU fabric has started cracking in several areas, while other sections remain completely intact. This indicates that the damage is not the result of misuse or improper cleaning, but rather appears to be a defect in the material or its manufacture.
Considering the purchase price of R21,850.00 and the relatively short period of ownership, I find this deterioration unacceptable. I expected a product of this quality and cost to remain in good condition for many years under normal household use.
I therefore requested that UFO Furnishers investigate this matter and provide an appropriate remedy, whether by repairing, replacing, or otherwise resolving the issue in accordance with the applicable consumer protection laws. They never bothered to acknowledge or reply
Country of complaint: South Africa
Desired outcome: They do not reply to my correspondence
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