Trutech Mp3 PlayerDefective product!


My son has had the MP3 for not even 2 months. He told me that he pressed the on button and goes on but none of the songs show up. When he plugs it into the computer it doesn't show the file that all the songs are in. I didn't keep the receipt because I didn't think that it would be this bad. I am very mad and so is my son.


  • Br
    Brenda McCurry Mar 06, 2007

    I bought my son a Trutech MP3 player and I down loaded music and it was fine for the one day. However, the next day he tried to listen to the songs it wouldn't let him. We tried everything and the songs are there but won't play. The square symbol that stands for stop won't switch to play and instead it will say no authority. If we are missing some kind of info as to how to fix this, let me know, thanks.

    0 Votes
  • Er
    Ernie Simpson Apr 02, 2007

    I bought my daughter a TruTech, Model#T512-M, Mp3 player, & loaded her music on it. It worked for two (2) days & now nothing, (blank screen, no music, nothing). But when I connect it to my computer, it shows the memory used, & will list the memory available, but nothing else. I'm unable to find the receipt, & when I went into the store, I was told it's been pulled from stock.

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  • Ri
    Rick Perez May 08, 2007

    Will only down load a few songs and then says it lock that the mp3 player is protected tried downloading files and same thing. This device was a waste of money

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  • Da
    David Mount May 14, 2007

    I get the "player is protected" error when I try to load mp3's but have accidentally left the "hold" button on. Switch the "hold" button to "off" and it might work.

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  • Ma
    Matthew Brooks May 19, 2007

    I bought one of these on my 16 th birthday which was 7months ago and it finally died. It won't hold any more then 6 songs now and the screen is glitchy. I honestly would have thought TRUTECH would make something better then this. Oh well, guess I'll go buy a 150$ Sandisk which can play videos and music.

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  • Th
    thomas blethen Oct 22, 2007

    I bought it, tried to load music on to it and it said error cant load music.

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  • Pa
    Patricia Oct 30, 2007

    Oh, this is very scary. I'm from Brazil and a friend had bought to me the mp3. The computer doesn't recognize the mp3 already, and for me $30 dollars is a lot of money here in Brazil... I just hope this problem to be temporary... If anyone knows how can I resolve this problem, please help... Thank you.

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  • Ju
    justin hamblin Nov 22, 2007

    I bought your mp3 player no more than 1 month ago and now it wont load music onto it no more it sucks its basically a worthless piece of crap so i want a refund or at least an exchange thats alot of money to spend on something that does not work. I expect to get an email or something to fix this problem, this is ridiculous.

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  • Lo
    Loretta Kleman Nov 23, 2007

    I bought my son a Trutech MP3 player model #SMP-1GBL for his13th birthday. However, we are totally unable to erase music from it. I cannot find a website for help either. I have other things to do with my time than sit on the phone having someone not be able to help me. I will never buy anything else with this product name.

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  • Ra
    randall carder Dec 05, 2007

    I hope who ever makes this piece of ### is the next country we declare war on! This thing worked the first day then it deleted all the music.Our gov. is so worried about the drug problem here when are they going to do something about this.trutech sucks balls.Im pissed that 30 bucks has caused so much grief.So the bottom line is dont buy this ### from target or anyother trutech brand.

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  • Pe
    Peter Stachelek Dec 16, 2007

    We purchased a Trutech Model T-1000M from Target and cannot load music files to it. there are no instructions or drivers available for XP users. Totally ridiculous wait times when trying to contact the company. We will be returning this "garbage" to the retailer!

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  • Ha
    Haley Dec 25, 2007

    I just got a trutech MP3 from my grandma and it doesnt not work and it is a JUCK... So my suggestion is to never buy this JUNK ever!!

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  • Ha
    Haley Dec 25, 2007

    Im very bumed about this peice of JUNK its not even funny, ive been wanting something like this for a long time, and when i finally get it. IT DOESNT WORK!! Dont ever buy this Product-
    Trutech- SMP-1GBL. Im telling you DONT do it.

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  • Br
    briana Jan 05, 2008

    i brought a mpe player from this company as well and it doesnt work.its not letting me put any music on here.the computer told me that it dont recognize this device and try agin. i had this way too long and i tried it on every computer every computer is tellin me the same. dont buy mp3 players from trutech not just mp3 players but any electronics.

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  • Ja
    Jade Jan 06, 2008

    Wow, I'm really mad right now. My parents bought this mp3player for me for my morning jogs and I was pretty happy...I uploaded about 98 songs on it, went i'm trying to delete some of these songs and it keeps saying the device either stopped working or disconnected when i do. when I try to upload songs it says the same thing. this piece of crap. i'm really pissed right now.

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  • Gr
    gregkotowitz1977 Jan 06, 2008

    I bought one for my wife. When I put the battery in it got really hot and melted slightly. Of course it doesn't work. Thank the Chinese for this. I think it's about time we stopped importing junk from them.

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  • Ke
    Kenny.L Jan 08, 2008

    ### THIS PIECE OF ###
    i hope the ### at trutech get sued
    and target i didnt even plan to buy this
    i just wanted to read the back and the dude it took it out of the case pay for it her eor up fornt? im like i just wana see it...sir you gotta buy it.. WTF any store that carries it
    need to take it off their shelfs
    TRUTECH sucks ###.
    Right idea.. good price Needs better hardware.
    so alll in all
    its a piece of ###..

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  • Jo
    Joseph Campbell Feb 12, 2008

    I recently bought a truetech 1gb mp3 player for 12.99 at a goodwill store and it was brand new and i couldnt download anything.

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  • Ro
    Rodney Feb 21, 2008

    My trutech player has recorded the songs, but they won't play! I think they have been stopped. There's a small bold square on the side of the screen, andit looks like the "stop" icon on cd players and things. HELP!!!

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  • No
    norman hall Feb 27, 2008

    I was given an TRu Tech MP3 player and it has been nothing but trouble. In fact useless would be a better way to describe it. A nightmare to download music and the final thing is that when switched on it displays some message about flash error and needing formatting. No idea how to do this. But cannot switch the thing off except by removing battery! If anybody from Tru Tech reasd this, stop making MP3 players and do everybody a favour.

    0 Votes
  • Mo
    Morgan Feb 28, 2008

    I completely agree with all of the comments about this product's defectiveness. There is definitely something wrong with Trutech. My Trutech Mp3 player model SMP-1GBL lasted for almost a month.

    It was working fine and then that error message popped up. It said, "error! please backup the files and format the player." So I deleted all the songs from the player, I re-formatted it, and I re-uploaded the songs back onto it. The error message went away, but it still wouldn't play any songs. The thing still wouldn't work.
    For hours I sat at the computer and tried to figure out what was wrong with it and I kept re-formatting it and deleting the songs. I was so frustrated with it that I was in tears.

    Eventually, I found this very site,, and to my astonishment, there is a shitload of complaints about this product.

    This ###ing sucks. I'm 22 years old and I don't have a lot of money. I'm gonna have to save up some money for a while so that I can buy a decent mp3 player.

    And what the ### is with that dancing unicorn that pops up when you turn it off? Cause I thought that was weird. When you turn off the Trutech, this dancing unicorn shows up and it says "bye."

    But there is nothing that I can do to make this product perform the way that Trutech claims it should.
    Silly me, I thought products were supposed to work. I should have just burned the 30 bucks I spent on this device; I would have gotten more use out of the heat of my money burning than I have with this Trutech piece of ###.

    All I can say is DO NOT BUY ANYTHING FROM TRUTECH. But especially, don't by the Trutech mp3 player model SMP-1GBL. It is defective.

    Oh yeah, and the brief time that it did work, it ate up batteries like no other. I would have to change the battery like every 2 days.

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  • Ta
    Tavia Mar 13, 2008

    I got the Trutech SMP- 1GBL as a Christmas. Since then I have had TROUBLE PUTTING MUSIC ON and taking it off. I've often found myself having to CONSTANTLY UNPLUG IT and plug it back in, just to get one song on/off. To make matters worse, a couple of weeks ago it completely CRAPPED OUT on me!!! If I press the on button, the SCREEN STARTS FLASHING and I have to remove the battery in order to cut it off. I've not been able to use it since then. I feel THERE'S NO USE IN COMPLAINING!!!! No matter what, it's still!!! I should have just used my money to feed starving polar bears or something...

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  • Ma
    Markus Creech Mar 17, 2008

    Worst product ever made. PERIOD. And adding to the fact that the product doesnt work there is ABSOLUTLEY NO SUPPORT FOR THIS PRODUCT.

    I can't even believe this is legal.

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  • Da
    Dallas Mar 18, 2008

    When it says the file has no authority to put it on, check to make sure the hold button isn't on or else nothing can be deleted or added onto the trutech player. I have trouble with it now other than that. I tried to delete some songs and add some new ones and it won't let me. It sucks. I am buying a new MP3 player.

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  • Cy
    cynthia Mar 20, 2008

    i got this device for christmas and at first it was working fine, then when i tried to add more songs it said it was full; however, it still have some space left on it. Then, weeks later, it said "flash erro. format disk" or whatever. ok so i did that. i erased all the files and put them back on and it was working okay for a while, but then it did that error thing again. so i repeated the processes and it was working ok-then it did the error thing AGAIN. so i formatted it and all-but it continues to state "flash error" message. i can not make it work now at all. i am going to call the 800 number and complain about this product!! if anyone wants to call and complain, the number is 1-800-777-5331.

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  • Je
    Jessica Mar 25, 2008

    I suggest you call the 800 number Cynthia provided
    and have the company fix or replace the item.
    Other MP3's are better ..and next time I know better!!

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  • An
    Annynomys Apr 10, 2008

    I have a TruTech MP3 Player Ver 3.120.110 and when I try to put songs on it, it stops in the middle of a song and my player's screan turns off and than back on. Help!

    0 Votes
  • Ca
    CANDYCANE Apr 11, 2008


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  • My
    Myrna Apr 21, 2008

    Bought this product for 40.00. Came home to down load my music and no such luck. I should have bought the cheaper one which probalby would have worked. This is a true SCAM and the company is making bucks off of a product that does not work.

    0 Votes
  • La
    Laina Apr 22, 2008

    I purchased this trutech mp3 player about 2 months ago. I figured all I needed it was for vocal lessons and music and to save my parents money. Randomly, about 3 days ago. I turned it on and all that would read on the screen was "flash error! please backup the data and format the player." I checked the storage and everything is fine. What do I do?!

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  • Ma
    Marques McCray Apr 27, 2008

    i just recently bought a trutech mp3 player and i did not keep the reciept but i thought that all iwould have to do when i got home was plug it in and sync it with windows media player but that didnt work and i cant load any song
    tell me what i am doing wrong get bac with me @ my email address

    0 Votes
  • Ke
    Kellen Stewart Apr 28, 2008

    This MP3 is a mess! I just got the MP3 and I loaded songs opn it, then I pop in a battery to turn it on and nothing. So 2moro I'm goin 2 Target and getting a replacement. If this one dosent work any better(which it most likeky isn't based on other reveiws) I'm just goin 2 get my money back. Just a Suggestion any time you buy something save your receipt.(especially electronics)

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  • Ir
    Irate May 18, 2008

    I bought this mp3 player 2 months ago to listen to at work. It worked when it wanted to and the other day told me it needed to be formatted. Now i have no songs on it and can't download any onto it. So now i have this stupid mp3 player that doesn't work and hardly ever did anyway. It was a complete waste of my money

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  • Si
    Simply me Sep 18, 2008

    This ### SUCKS!!! My husband bought this for me after Christmas. My children all got IPODS (apple of course) my being jealous he bought this crap. I can not delete the songs. I'm glad this site is in existence because my husband thinks that I'm just a ditz it's not me it's this Junk. Never again I'll just take my $30 to Kmart and get the one they have on sale and it plays videos.

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  • Ni
    nikki b Sep 23, 2008

    trutech sucks ### i bought a tv it only worked for 4 months and it broke the ### at target wouldnt take it back so starlite said they would but it would cost 200 to ship out, i had to pay that after all the damn trouble i went thru!!! so i just threw the piece of ### away! what a waste of money, target should not sell there products...and i got an mp3 player as a gift but i didnt even bother using the piece of ###. people need to ban those products

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  • Do
    Donald Jackson Nov 22, 2008

    my sister bought he son a turtech Mp3 player he had it for about 4 months now and she went to go delete a song out and now all it says is error plz load and reformat the drive and it wont show up any type of of memory or anything it wont even show that it has songs

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  • Ta
    Tara Dec 02, 2008

    I bought the Trutech Mp3 Player 1 GB and had not yet opened the package for fear of getting stuck with a piece of garbage. After reading these comments, I have decided to return this product.

    Well, what can you expect ... Made in China

    0 Votes
  • Ka
    Kailyn Jan 30, 2009

    hey all of you.
    i saw all of you stating that this device sucks and it isnt putting music on your mp3 and i have the solution.
    alright open up the the file removable disk e or f whatever the mp3 comes up as and click on it.
    where it say voice right click somewhere in the box and go to new and then click on folder.
    LABEL THAT FOLDER MUSIC!!! and save all your mp3 music files there. and wala
    click safely remove device and put in your earphones and hear your tunes. hope this helped you out.

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  • Ky
    kyle Feb 05, 2009

    i bought a mp3 from tru tech this is my second one i only had this one for a few weeks i shut it off cause school was starting i turned it back on and now it says "flash error please backup the data and format the player

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  • Ru
    Rushy Feb 12, 2009

    I tried to upload the songs from my Trutech mp3 to my laptop and now it wont even turn on for more then two seconds and i have to take the battery out and put it back in just to have it turn of agian...Junk is all I can say.

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