The complaint has been investigated and
resolved to the customer's satisfactionResolved Trans-United, Inc. — Violated contract, lied, refused to deliver belongings and demanded $250 additional to release goods
resolved to the customer's satisfaction
Per contract I signed, the mover was to call me 24 hours in advance of picking up. I was "PROMISED" delivery on 12/20/09 - but no call on 12/19 or 12/20 (weekend - phone number I asked for in case of any problem, did not answer!) Not knowing if movers were coming or not, I began making other arrangements and then received a call ONE HOUR before movers arrived on 12/21/09. They came in with a whole package of papers to sign! I already signed and faxed back contract to company I “thought” were the movers only to find out they bid my move out and I got foreign, non-English speaking unprofessional movers!! First complaint I have is they altered papers I signed by adding charges AFTERWARDS for supplies not used but were added to the balance due amount I owed. Next, they lied repeatedly over my delivery – the dispatcher Gary called to tell me they could not get truck into apartment complex. It was a HUGE area and I called the driver (had his number as he called me earlier), who said they were 30 miles West of my place. LIARS...how could they say they couldn't get in when they were never there! We demanded they come as Apt. Manager verified four (4) moving vans same size had come in earlier that day. They finally arrived (originally was to be 10 am, then 2 pm, then 4 pm.) it was 5:30 pm - again they said NO, they would not drive in. Truth is...it was late and they were tired! They left and were to deliver following morning. Then, following morning I received anotehr call from Gary (dispatcher) with ANOTHER LIE - the truck was STUCK in 8" of snow and ice and no one was getting in or out of truck stop -- they were in another state - 50 miles away! I called the truck stop and verified they had only 1" snow and there was NO PROBLEM - all trucks were going in and out – east and west. I called back very angry and they refused to return or deliver my belongings and Gary told me if I wanted my belongings, I would have to drive 50 miles out of state and get them! I had to rent a U-haul ($100) and drive 100 miles round trip, out of state, and it took us 30 minutes to unload my belongings! On top of it all, they demanded an additional $250 to release my belongings or they would not open the door!
After all was said and done, I called to complain and spoke to the General Manager, Russell Masnev, who promised he would compensate me for the bad service. Then, he would never return my calls and after 10 days of being lied to by Gary, dispatcher who coverd for Russell, Russell rudely told me to talk to the owner, Vladimir Masnev – HIS FATHER. Of course “he” was never in…or they would tell me he would be back in an hour, etc., etc.
Bottom line, NO ONE WOULD TALK TO ME AND I FINALLY GOT TIRED OF BEING LIED TO. I’m sure this is what they count on happening for all complaints!
DO NOT USE THIS UNPROFESSIONAL COMPANY, NON-ENGLISH SPEAKING DRIVERS – THEY LIE AND HOLD YOUR BELONGINGS HOSTAGE AND THEN REFUSE TO DELIVER. THEY ARE ALL UNPROFESSIONAL - GARY, THE DISPATCHER, RUSSELL MASNEV, PROMISES THEN HIDES, AND VLADIMIR MASNEV, OWNER, WHO WON'T EVEN HAVE THE DECENCY TO TALK TO ME!