TOWD review: Avoid towd - my experience was extremely concerning

Avoid TOWD - My Experience Was Extremely Concerning
My experience with TOWD MOBILE TYRES LTD was extremely disappointing and has left me questioning the legitimacy of their business practices. [INVOICE-463 | PDF]
I initially contacted TOWD after my Mercedes overheated. Before arranging recovery, they sent someone to assess the vehicle. I was charged £186 for the call-out, which supposedly included the cost of coolant. However, the coolant was never used, and the technician arrived in a small private vehicle rather than a roadside assistance vehicle.
After connecting a diagnostic tool, I was told the car needed to be recovered to their "nearest garage" at a cost of £285, which I agreed to and paid. I was promised a receipt, but no receipt was provided.
The following day, I received a call advising that the repair would cost £1,850, including a replacement battery because they believed the existing battery was weak. After I explained that I had a limited budget and little technical knowledge, the price was revised to £2,145, and I was told the vehicle would be repaired and returned by the following Tuesday.
I refused to make payment before completion of the work. On Wednesday, I was told there would be a slight delay because they wanted to test the vehicle before delivery and again requested payment upfront.
A week passed, and the vehicle was still not returned. After several calls chasing progress, I was informed that additional faults had been discovered and that I would need to pay a further £700. This would have taken the total repair bill to more than £3,000, significantly higher than the original quotation.
At that point, I became concerned and decided to visit what I believed was TOWD's garage. To my surprise, I discovered that TOWD did not appear to have its own garage facility. My vehicle had been taken to another independent garage.
When I spoke to staff at the garage, I was informed that only two parts had been replaced. Yet the invoice provided by TOWD charged me £2,268.60, including 16.5 hours of labour at £96 per hour, a thermostat, valves and a water pump. [INVOICE-463 | PDF]
When I requested full receipts and supporting documentation for the parts and work carried out, I was told that an invoice would be generated, but receipts for the parts could not be provided.
I also sought advice from Mercedes regarding the repairs described and was advised that the work should have cost substantially less than what I was being charged.
Based on my experience, I believe customers should exercise extreme caution before using TOWD. The changing repair quotes, requests for payment before delivery, lack of transparency, failure to provide receipts, and the discovery that my car was not repaired at a TOWD-owned garage have left me with serious concerns.
I would strongly recommend that anyone considering using this company conducts thorough research first and obtains independent quotations before agreeing to any work.

DON'T BELIEVE THEIR REVIEWS ON OTHER PLATFORMS> THEY HAVE NO INTEGRITY