Total Warranty Services

I bought my brand new 2020 VW Jetta in July unfortunately it was wrecked on Dec. 4th 2020 my car pay off was 21,500 at the time of the wreck my insurance company paid 19,300, by the middle of December. This company did not communicate well during the entire process I was originally told I only had to supply information about my insurance company and they would get the rest of the information to file my claim from the lender and dealership. After about 3 weeks with no updates I called and was informed by a very rude employee that I had to provide all the documents. After finding all the documents and information, I heard nothing for another 3 weeks so I call again and was told they will not process my claim until I cancel my extended car warranty which I didn't even know I had in the first place. After resolving the issue at the beginning of February, I was told the have issued the pay off check on 2/05 for the amount of 1,199.00. So not only is that not the full amount of the pay off it is no February 27th and the car is still not paid off, and have not received any updates regarding why the full amount was not paid off and why my lender has not cleared the check. I've been about 3 months without transportation and I am unable to purchase a new vehicle because my credit is still tied to the car loan.