Top Relocation Services — Customers beware!
Per my service order, movers were supposed to arrive on load dates provided: 06/12/2006 to 06/13/2006.
FACT: I took several vacation days off work to wait for movers. Movers did not load until 06/15/06 in the afternoon!
Per my service order, movers were supposed to deliver on delivery dates provided: 06/20/2006 to 06/24/2006.
FACT: Movers have still not delivered!
Last week, I was told by Top Relocation Services, our belongings would be here this past weekend, 07/01/2006 to 07/02/2006. I was then told by movers our belongings would be here 07/03/2006 to 07/05/2006. I spoke to movers today (07/03/2006) and they have not even left California to deliver to Texas.
Now I am told by movers, my stuff should be here next weekend, 07/08/2006 to 07/09/2006 because driver decided to stay in California until the holiday. I am getting different stories from the movers and Top Relocation Services. I have repeatedly had to call the movers directly to get information because Top Relocation Services has supposedly had trouble reaching the movers themselves. Top Relocation Services is entirely ineffective at escalating with the movers to accomplish anything on my behalf and terrible at following up with any callback.
I am incurring additional meal expenses due to not having a fridge and clothing expenses due to not having a washer and dryer. My large parrot is also suffering being in a small travel cage for this extended time period and very agitated. I am increasingly frustrated as the days go on and our belongings remain in California. We still need a solid delivery date on when we will have our belongings and our final bill which they also have yet to provide us. I would not recommend this broker to anyone based on their poor customer service and unprofessional movers they utilize.
I would hate for another family to experience these kinds of headaches and delays, so I am posting this for the public's information. Complaint has also been submitted with the BBB requesting a discount along with our belongings. We should not have to pay full load/delivery prices due to extremely poor service failures on their part.
Top Relocation Services, Inc.
134 E. McNab Rd., Ste. 134
Pompano Beach, FL 33060