Toad Obd — customer service
According to their website, Total Car Diagnostics will provide you with a download of their OBD scanner software after you pay for it. That way you do not have to wait for the shipment to arrive if you already own your own ELM327 interface. "The world's most powerful, complete and comprehensive OBD/ECU diagnosis and remapping software package can be yours in the next 5 minutes by placing your order right now", It proudly states. After you pay your money, they tell you that you will need to request a registration key by sending them your install code that you were given after you downloaded the software. At this point, they break the news that this process could take up to 48 hours I believe, it might even have been longer. What happened to 5 minutes? So I did, and now it has been over 5 days and no key. The only communication that I have received from Alex, was an email directing me to the installation instruction page that I copied and pasted into an email to show him where I was in the installation process. He had not read the email and just sent a robotic response. It was of no more value than the automated responses that I received every time I contacted him. He directed me to do exactly what I told him I had already done. Customer service of this caliber is unacceptable in any circumstance. Unfortunately, my family was really counting on TOAD doing what they had promised. It has been over 10 years since we have been on vacation. We had been saving and planning for years to get to spend some time together and it was finally here. Then, the day before we were to leave, the car started acting up. No big deal, at least it did not happen on the road. That would have been a disaster financially. I went to get my scanner and realized that someone had borrowed it and I could not remember who. I had been wanting to buy TOAD for a long time but could not afford it. I read everything that I could on their website and it looked like it was problem solved. Not wanting to let my wife and daughter down, I spent the money and bought the software. I had no idea that they would treat us as they have. I only wanted Alex to do what the website said they would do. There is another link available that says, "click here to connect to your car in the next 5 minutes". Not even close. I was finally able to borrow another scanner from a friend that was 85 miles away, the crankshaft position sensor was screwed up. The car is running again as of a couple of hours ago. It is 3:30 in the afternoon, our vacation ends tomorrow. Thanks Alex, what a guy.