Menu
Login
On 5/26/22 at 830pm I placed an order, as a gift, for 13 cd collection for $127.16.
however within a few minutes I learned that the person I ordered it for already had this collection.
I went back to the time life website to cancel the order. I couldn't find it.
I went to my email and there was no notification from Time Life that I had placed the order.
I began to panic wondering what had happened to my order
I called customer service at approximately 8:50pm on 5/26/22
a woman answered the phone
she said the reason I couldn't find my order is because it hasn't uploaded that it takes 24 hours
I told her I needed to cancel the order
she took my information and said that it was not in her system yet that she was not able to cancel it
as for me not receiving an email verification of placing the order?
she said that when the order ships I will receive the email.
she told me to call back in the morning and cancel the order
I've never dealt with a company that does e-business this way
at 9:00 a.m. when customer service opened on 5/27 I called to cancel the order.
now I was told that the order already shipped. at 6: 00am in the morning.
I explained that this wasn't acceptable
I called to cancel it 10. minuted after placing the order and then as soon as it customer service opened and was told I could not cancel
I was now being told that I would have to pay to return the product.
I asked to speak to a supervisor and am told there is no such person
No supervisors
I was told the only way to return. the product is to pay to return it and that shipping cost to. me will be deducted as well. customer service sent me a ship label that they call prepaid.. but it's not it's just deferring the charge until they charge me back and there was no tracking.. tell them this is not acceptable they need to prepay a trackable label
Desired outcome: I want a prepaid return label w tracking and expedited full refund of $127.16 refund
Update. if you have been following I placed an order at 8:36 p.m. on 5/26. at 8:50 p.m. I called to cancel the order and was told that I could not
because it hadn't uploaded to the system and that can take 24 hours. customer service closes at 9:00 p.m. they reopened at 9:00 a.m. on 5/27. I called at 9:00 on the dot and was told that the order shipped at 6:00 a.m..
I asked to speak to a supervisor and was told there are no supervisors.
I asked for a prepaid return label and was told there are none.
I wrote to customer service and ask for a prepaid label and was sent one, but it had one big glaring problem, it was sent as a postage due return label that is being sorted at the processing center.
it had no tracking number to it. I took this label to USPS and was told that that parcel would be untraceable. and they do not allow you to buy any certified mail or confirmation mail add-ons since it's postage due. in other words the prepaid label they provided me, was unusable. this is a company that would not cancel the order, then ship the order at 6:00 in the morning when their customer service was not available, and all of their agents were very nasty about the whole situation telling me they're not like Walmart or Target or any store that you can't just buy things and change your mind... they said once you buy something from them you're getting it there's no canceling. I said but it's on their website that a customer can cancel before it's been processed.. and basically they said that as soon as the order is entered it's processed. so in other words you're not allowed to cancel
but you ready for the kicker of this add-on update
they told me at 9:00 in the morning I couldn't cancel because the order had shipped at 6:00 in the morning on 5/27.
their processing center in shipment center is in groveport Ohio
my FedEx tracking number had that package sitting in groveport Ohio unmoved , not picked up no scanning done for the next 5 days. it wasn't until June 1st that I got the first scan that it had left Ohio.
what I want is a refund for the product as well as the $10.70 I had to pay for tracking.. since the company denied me my right to cancel the product which I clearly exercised before the order was processed . I can prove through my phone company that I called them 10 minutes after I placed the order. if their system doesn't allow it well then they need to update their system so it can accomodate their policies listed. which is not my problem they need to refund me
