TicketWeb  - Tickets weren't honored

I purchased tickets to Comedy Cellar in New York and when I arrived at the venue, they would not honor our tickets. They said our name was not on the list and even though I had a paid ticket in hand, I was not allowed into the event.

I emailed TicketWeb for a refund and received NOTHING. They just keep cutting and pasting "tickets are non-refundable".

So if you purchase tickets from here and the event is canceled or not honored, you are TOTALLY out of luck. Terrible customer service. Terrible company.