The complaint has been investigated and
resolved to the customer's satisfactionResolved TicketsToWorld / Myvacations. co. uk — Outrageous service
resolved to the customer's satisfaction
This is the letter I have just sent to TicketsToWorld/Myvacations.co.uk
To Whom It May Concern:
I am shocked and disappointed with the poor level of service we have received from TicketsToWorld/MyVacations.co.uk. TicketsToWorld/MyVacations.co.uk. have taken our money and then called to inform us that our flights are no longer available and that we will have to pay more money if we still require those dates.
My partner was told by an employee (her name began with S – Shabita or something similar) she would be contacted today by a member of staff regarding the refund policy and was not called back. I called to ask for this member of staff and was told that she had gone home.
After speaking to a completely inadequate member of staff I asked to speak to a manager (Jaya) who told me she would email me back by the end of the day. As the end of the day is noted below as 5:30 pm I called back at 5:10 pm to ask why I hadn't been contacted. I then, shockingly, spoke to the member of staff who I was told had left for the day (Shabita or something similar). It is beyond outrageous to be lied to by a member of staff working for a so-called respectable company we trusted enough to book with.
When I called at this time (5:10), I was assured, once again by Jaya, that the end of her day was in fact 9pm. It is now 9:02 pm and I have still not received the email I was promised. To make matters worse, as I was informed that the refund could potentially be given within 2 or 3 days, I had offered Jaya to find us another suitable schedule for the same amount of holiday time but at a slightly later date. I had once again, to my regret, chosen to put my trust TicketsToWorld/MyVacations.co.uk. only to be completely ignored.
You now have £837 of our money and I am told that it could take 2-3 days to return it. It is interesting that you happily accept money from customers but are conveniently unable to return it when you fail to deliver the flights we PAID for – especially after we had tried to re-book with TicketsToWorld/MyVacations.co.uk.
As my clients often rely upon me to book or suggest flights when on business, I will most definitely be recommending all of our high profile and celebrity clients at Little Ones that they avoid TicketsToWorld at all costs.
If I don’t hear from someone within 24 hours from now, I will be pursuing legal action and will further publicize the outrageous way in which TicketsToWorld/MyVacations.co.uk has treated us.