The Walker Group Inc. - Extended Warranty Insurance — Poor Customer Service - Tried not honor contract
After purchasing an extended warranty for a product a purchased through A & B Sound and the product broken down. The Walker Group invented a story that they could not get parts to repair my product and would therefore refund the money I paid for the extended warranty instead of replacing the unit. After finding out that the replacement parts are indeed available I contact them to get my product repaired. I had to deal with 8 different people to get them to get this done. After escalating my complaints about poor customer service including contacting the President of the company I was sent an email not to harass their employee from a senior official of the company also known as the former police chief of vancouver. Is this company serious...after all I go through to try and them to repair or replace my TV and honor their agreement that I paid for I don't want single apology and get passed on from person to person to person who do not return calls or emails to finally get an email saying I'm harassing them?? This company tried to screw me out of what I paid for and when I called them on it they became aggressive by sending the former chief of police of vancouver who is now a senior official at the Walker Group to reply to my email. Too little too late. What sort of justice is their for a company that does this. The little guy looses. The irony in this is that they suggested I harass Sony about the broken down TV. I'm sure Sony Canada would love to hear how a company that "warrants" their products suggests to their customers to harass them. I would have simply waited patiently earlier on if someone from the Walker Group would have simply committed in writing that they will honor their terms and conditions of the extended warranty I purchased. Unfortunately they did everything in their power to ignore the issue and hope that I go away. The last resort was the communication by the senior official accusing me of harassment. A company like this should be held to task for their conduct. I want everyone to be aware of this and not to purchase extended warranty from this company or any other product.