The complaint has been investigated and
resolved to the customer's satisfactionResolved The Tax Professional — Poor Service
resolved to the customer's satisfaction
The service is horrible. The owner of the company is Martha Yungk. We met with her directly, and she made it seem that there was a whole team of professionals in her office working on issues. In reality, she is only one that works on taxes. The other people in the office are just secretaries and filing clerks.
There were some errors on our taxes and we hired her to correct them. She said that it would take a couple weeks and she would have everything straightened out. In the mean time, she said that the IRS would not be charging us any interest, since they had already received the funds required, they were just deposited to the wrong IRS account. She also instructed us to forward any contact from the IRS to her and she would straighten handle it on our behalf.
Despite multiple weekly phone calls and e-mails asking for status on how the taxes were coming along, she strung us along saying that they were nearly done and she just needed a little more time. We even went down to her office in person several times with no progress at all. Finally, after over a year of getting the run around from her, she finally delivered the taxes. We immediately filed them and the IRS informed us that her tax revisions were incorrect, she never contacted them on our behalf and that they had continued to charge us interest over that wasted year with “The Tax Professional” and that we now owed them over $5, 000 more in penalty interest.
This organization has by no means operated in a "Professional" manner and you are better off taking your business elsewhere.