The complaint has been investigated and
resolved to the customer's satisfactionResolved The Signature Grand — Bad customer treatment, total disappointment
resolved to the customer's satisfaction
My wife and I were married at the Signature Grand in Davie Florida about a year ago. When we were planning our wedding the Signature Grand bent over backwards to help us make our special day special. Well once our day came and they had our money they weren't so friendly to help us out. First they set up 96 chairs for 170 guests. The person we had in charge of us Carlos had no clue about our wedding or anything that we had picked out for it. We ordered seat covers and of course we did not have them on our chairs during our ceremony. We had to wait 45 minutes for another wedding to finish before us, and then we were rushed to out during pictures for the next wedding to come in. They work like an assembly line get them in and out as fast as you can. Next our guests went into the cocktail hour which was only 15 minutes, because they rushed them out to get into the reception. We paid $5000.00 for our pictures and we only got to take half because we had to leave the chapel and get into the reception. Next they forgot our cake topper and argued that we did not bring one even though they signed off on it. We were very upset with the way Max our representative treated us. Once they got their money they could care less on what we had to say. I wrote them a six page letter about this and never heard back from them. If you are looking to get married look somewhere else other than the Signature Grand it will disappoint you in the end. We spent $25000.00 and for that kind of money we felt we should have been treated a little better than we did. I would rather get married at the Holiday Inn and be treated with respect than what we went through.