CB Construction and Power Tools Sherwin-Williams Complaints #42-61

Sherwin-Williams review: 6504-27438 gallon k42t154 res ext fk ultra, staff did not listen to request

tdrouin of St Louis, US

Aug 13, 2019 12:27 pm UTC

Verified customer

Hello, my husband and I have been customers for years. We recently purchased a large amount of paint for our house that was very good quality. I went to Sherman Williams Arnold Store on August 12th to purchase the least expensive can of black paint for an outdoor firewood stand. I told the employee that I wanted the cheapest can of flat black outdoor paint. The other employee asked what it was for. I told him it was for an outdoor firewood stand, my husband wanted the cheapest flat black paint that you have. He told the first employee a number to go and mix. When she checked me out it was $50.35. I asked her, is that the cheapest? She said no, but its the best. I felt obligated to buy it since it was mixed. However, I was furious because I know you sell cheaper outdoor paint. Furthermore, it was not what I asked for. I also felt that the male employee took advantage of me being a female and not knowing paint. In addition, my husband was mad at me for buying $50 paint. This experience makes us what to buy our future paint from another store. I know the second employee thought he was doing his job up selling, however, he should listen to what their customer asking. Thank you for listening.
Tonya Lynn Drouin
[protected]@gmail.com

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+1 (800) 022-7926

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+1 (800) 474-3794

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China

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South Korea

+55 112 168 4206

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+56 600 200 1222

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+51 12 512 929

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customersupport@sherwin.com

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101 W Prospect Ave., Cleveland, Ohio, 44115, United States

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