The complaint has been investigated and
resolved to the customer's satisfactionResolved The Fairmont Hotel — Awful experience
resolved to the customer's satisfaction
Any vacation you would expect it to be relaxing this wasn't . I was really excited to go on this vacation it was the first time in Hawaii for my mom and I at it was moms birthday!. We went to Classic Travel in Westlake Village California to book a trip and Marscha Richardson was the one who sold us this trip. She explained Hawaii was the best choice. We also said we wanted this vacation to be relaxing not hectic but calm and peacful. She said that the Kea Lani Maui known as (The Fairmont) was the best choice for mom and I she said the rooms are all suites and they are not outrageous expensive but not cheap. We were told it was going to be
$ 750.00 Per Night
Additional free breakfast
Round Trip from LAX to Maui and back.
It sounded amazing when we suggested other hotel's she seemed a little tense. I kept hearing the Kea Lani is best it is what you want!!! Well we agreed so she booked it! My mom asked to have a day to think about it but oh no it had to be done right then and there. My mom went home and gave her the # . So we had planned a really nice trip my mom went out and spent
Clothes $5, 000.00
She went all out so we went to the airport (United Airlines) and we waited until the plane arrived we boarded and had a smooth ride to Hawaii. When we got off the plane we hailed a taxi and arrived at the hotel. We got out off the taxi and went to the front desk a girl named Tara greeted us at an arms legnth we were given juice and told welcome back we had never been. Tara said "Your room is not ready !" Mom asked okay where is the restroom ? "Tara pointed OVER THERE!!!" Well we wandered for an hour until we found it. Well when are room was ready they brought our luggage up and we went to our room. We opened the curtains and AHHH!! We were over a kids pool on the second level she lied!!! My mom said get me the manager well this is the room you asked for. No its not! Anyway we stayed in the room and we ate dinner in room. I said hey lets check out the mini bar! EMPTY! We waited and finally went to bed when we did the blanket was thinner than a towel.!!! Well we went to sleep. (1:00 a.m.) AHHHHHHHHHH!!! Mom what happened!!! There is a roach in the bathroom!!!
Are you kidding me ! We call downstairs and ask what is going on? There spraying for roaches !!!
We turn the news on it's PRO BALL season one of the bussiest times of the year you would think a travel agent would know . We talk to a manager at the hotel and they move us to a clean room. We had ordered caviar for my moms birthday at (Nic's Fishmarket) . Anway we get a call from downstairs saying they are bringing us caviar yeah the one my mom bought!_________________________ Day 5
Well we get into a taxi and were headed to the airport on our way home. We had a sweet taxi driver who had this great business. On our way to the airport we see the electric company working on power lines . We didn't pay attention. We arrive at the airport and we ask the lady to grab a porter she gets out and goes to get a porter oh no.
Attention All power is down two kids hit a telephone poll and knocked out all power toilets wont flush. Flight's are 2 hours delayed! After all of that we get on the plane and it is not even the right seat Marscha told us.