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Beware of Vacation Class S.A. de C.V. (advertising The Bliss Resorts, Bliss Vacation Club, Grand Mayan, Vida Vacations, VidaSales and more).
My mother and I traveled to Mexico to celebrate my graduation from college. After about seven hours traveling we were met at the airport in Cancun by some saleswoman misrepresenting her intention. The next day we were at their Grand Mayan where we were subjected to five hours of high-pressure sales tactics before we relented signing an English-only document purporting to be selling "lodging rights and services."
After getting away, we learned more about whom we had been picked up by from websites like tripadvisor, timesharescam, complaintsboard, scam, mescam, pissedconsumer, independenttraveler, and fodors, to name a few (all ending dot com). We notified the sales office that we cancel and asked for our downpayment back. They pretend to be confused and refuse.
We learned that Mexican law protects consumers under PROFECO; that all contracts regarding property in Mexico, including timeshares, must be in Spanish and bear certification by a Notario--neither of which was true for us; and that we can file a complaint in at any Mexican Consulate.
Our lawyer is putting together copies of their responses to share with you the names (and taunting words) of these sales people and the additional aliases they use. We hope that this post reaches you before you travel to Mexico, so you know to stay away from these people when they try to get you at the airport.
The complaint has been investigated and resolved to the customer’s satisfaction.
![Lifestyle Holidays Vacation Club [LHVC] Reviews](/images/business/48-48/117322/lifestyle-holidays-vacation-club.jpg)
Beware of the snakes in the golf cart labeled something like "Rescue Team". My wife were going to get a ride into town and "team" were integrating us as to where we were going and why. They were very ugly and unprofessional when we refused to give them the answers that they demanded?
I wish now that we had never joined and that there is a way to receive a refund of our investment. Would someone care to purchase my Bliss Resort membership?
Grupo Mayan lied to us about renting the timeshare, they lied about building more in other areas, they lied about being able to re-sell the property. Recently, they lied again. On a week's vacation to the area, they asked us to come to a 'owner's update' that ended up being yet another effort to get money from us. These people have no sense of decency, no honesty, and no shame. I take comfort in the knowledge that bad things happen to bad people, sooner or later. Wish I could be there when these crooks get their just rewards!
Mayan palace Mexico. sales people gave us high pressure to buy timeshare finally we signed contract
Now after one month I want to cancel they are refusing to refund my deposit
I requested them to take some charges and refund my balance deposit they are refusing
This is not fare. We are from India. We did t know how to go about this
Unfortunately, the Mayan Palace timeshare sales in Mexico are in its majority a huge scam. The OPC, the one on the street inviting you makes $250-$350 per couple...so be sure he tells you any lie there is. Timeshare sales people are rotating from place to place and mostly alcoholics that look for their 8% comission. We were surprised how they work, like sharks, and some are really good showing numbers, benefits, etc...If i did not know, i probably would have bought. Be careful and NEVER make a decision the same day! They love this, just tell them that you need to think about and they will throw in all they have..that is the sign that someting is not quite right... This is a good article about Mayan Palace:
http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/
To bc11385
What information did you take to the Mexican consulate to get this taken care of? What exactly were the charges that you brought upon them? We were told many things that aren't true and now we are having problems with a company that Mayan told us we had to deal with to do the transfer of our other resorts to them. I would really like to get out of this entirely and hopefully get our money back before throwing good money after bad.
Debbie
Dear Readers,
We are pleased to report this matter has been taken care of.
Resolution is best handled by speaking with each other as it enables us to continue working towards an even clearer communication of the terms and conditions associated with the purchase of our products.
We value and respect both our members and non-members and we take pride in hosting at our resorts thousands of happy clients that can safely attest to our dedication to our members and guests. Our goal is to address all of our clients’ concerns to preserve top customer service.
Thank you for your time.
Sincerely,
The Customer Support Team
Telephone: [protected]
Email: grupomayanblog@grupovidanta.com
The resort itself seems very nice, the sales pitch, however, is pure high-pressure sales. The sales people are snakes, their only motive is greed. They have no concern for what is ethical and will “brow beat” you to make their money. It was not worth the free breakfast and $50.00 dinner coupon. When I finally got up to walk away from the table, Luis got in my face and began to argue with me, telling me I couldn’t leave until he said the presentation was over. I continued to walk away as I raised my voice at him. You would think that that would be the end of it, but they will continue to pass you to the next person for a “survey” which turns into another sales pitch…these people are shameless. If you agree to attend the 90 minute presentation you will regret it.Search online for Mayan Palace Scams for other “horror stories”. I recommend you to read this article about Mayan Palace:
http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/