The Biner Group Renewal By Anderson STL review: 11 Custom made windows

Donna Miller
629 Westwick Court
Swansea IL 62226

15 April 2026

RE: Renewal by Anderson timeline

All concerned,
This is the established timeline for the issue of 11 Renewal By Anderson windows installed into my home on 10 November 2026. In this document are the dates and times of the email correspondence, text, phone calls and voice messages. This will show I have been proactive, diligent and persistent in trying to resolve this matter. But the falsifying of the document on 2 March 2026 and their continued failure of Renewal By Anderson to perform due diligence in correcting their errors and not abiding bytheir contractual agreement, advertisement and media propaganda.

I have video recordings, Ring Recordings and photos and need information to provide them to Chase Visa.

The most recent interaction I have had with Renewal By Anderson was on a recorded call Tuesday 14 April 2026 at 3:20 PM with “Elizabeth”. She was unaware of the issues at hand and repeatedly stated 2 issues when there are over 25 to include Insulation, Aprons, Glass, Screens, Caulking and repairs. She was very dismissive of the continues rescheduling, following through, being prompt, prepared and professional by Anderson and their employees. She stated it was not required for Renewal Employees to protect my floors, use foot coverings and put up coverings and barriers to protect customer furniture and belongings during service calls. When asked about why the materials, equipment and order was not correct and sufficient when these are custom orders and this was a rescheduled appointment for the 3rd time. She stated it would be done correctly because she said so. I informed her I had a dispute with my credit card company and would reach out to them and she asked me why. I told her because that was my right because Renewal By Anderson continued to string me along.

INITIAL CONSULTATION AND SCHEDULING:
9/18/2025, 2:00 PM – 5:42 PM, Consultant appointment with Nadia Buskirk at my residence
9/18/2025, 4:03 PM, Contract Signed and deposit made at my residence
9/18/2025, 5:42 PM, Kasia Perkowski, Remote Measure, [protected]
9/22/2025, 8:57 AM, Email confirming scheduled appointment with installers
9/22/2025, 8:50 AM, Text Feedback request about scheduling experience, [protected]
9/30/2025, 1:17 PM, I called Nadia to cancel contract, [protected], 2 minutes
9/30/2025, 5:52 PM, I called Nadia to cancel contract, [protected]
10/6/2025: I called and spoke with Nadia, [protected], 25 minutes
10/27/2025, Kayla Hawk, [protected], Scheduling confirmation for installation (NOTE: There was no communication prior about arrival. They just showed up at my door).

Day of Installation, 10 November 2025:
11/10/2025, 11:39 AM, Carol called about install issues, 15 second voicemail
11/10/2025, 11:40 AM called to discuss installation issues: [protected], 5 seconds
11/10/2025, 11:40 AM, conversation with Kayla regarding install issues, [protected], 14 minutes
11/10/2025, 11:51 AM, Text to Kayla after phone conversation regarding installation issues. Sent her photos via text
11/10/2025, 3:32 PM, conversation with Kayla regarding install issues, [protected], 3 minutes. Kayla set up an appointment for Tim [protected]), Supervisor, to come for inspection on 11 November 2025 at 8:15 AM. Instead, Jason Casarotto came for the inspection.
11/10/2025, 3:36 PM, Carol Internal Operations, Install concerns, 3-minute voicemail

TIMELINE OF COMMUNICATION, MEETINGS REGARDING THE FAULTY INSTALLATION:
11/11/2025, 8:15 AM, Jason Casarotto, Installation Supervisor, arrives at my home for concerns and issues with installation the day prior. He acknowledged excessive caulking inside and outside, Apron scratches, Torn Screens, Grey caulking in all windows, moderate air felt/heard coming through in all windows, torn screens, damaged siding, plants outside, patio furniture removed and left in back yard. No clean up done as seen by dust, debris, and remnants in yard, patio, home. He was there for 15 minutes. Jason requested I send him the photos even though he was at my home and had access.
11/11/2025, 8:30 AM, Ring video showing Jason stating the furniture and window coverings would be accomplished by service team. He would expedite ordering and new installation date.
11/11/2025, 9:26 AM, Text sent to Kayla and Nadine regarding balance and informing them of Jason’s 15-minute visit. At 11:24 AM, Jason Casarotto requested photos
11/12/2025, 2:03 PM, call to Renewal By Anderson stating the issues presented by Jason Caasrotto was inaccurate and lacking truthful revelation of the issues. [protected], 13 Minutes
11/12/2025, 2:08 PM, Kelly Webber emailed me with paid receipt
11/12/2025, 2:38 PM, Kelly Webber emailed me stating she had NOTIFIED “SHAWN”, Assistant VP Internal Operations of my concerns
11/12/2025, 2:25 PM, I submitted the OPT Out form regarding Renewal By Anderson Contract/Install
11/12/2025, 2:29 PM, I submitted the Dispute Form regarding Renewal By Anderson
11/13/2025, 9:09 AM, Text from Jason Casarotto sent me text stating he had received photos and would be ordering materials.
11/13/2025, 9:09 AM, Text sent to Jason Casarotto, asking specific questions about unprofessional crew, damage to my home, poor quality/damaged/inadequate windows, his general reply without timeline or accurate information on damaged items.
11/19/2025, I filed official complaint with Consumer Affairs
11/19/2025, 4:51 PM, Tracey Cantabene acknowledges Official Complaint through email
11/25/2025, 8:41 AM, Call from Renewal by Andeson Rep. Tanya, scheduling appointment for Tim McClude, 46 seconds
11/27/2025, Consumer Affairs accepted complaint
12/2/2025: 10:00 AM, visit by Jason Casarotto (Installation Supervisor) and Tim McClude (Senior Manager) to view installation issues for the Second time. Very tense meeting as Tim wanted to make light of the issues and said to me, “Renewal did not say they could soundproof your home”. This is after I gave details of the videos and said the sound proofing, weather insulation protection were the reasons I purchased the product. He said I wasn’t told such things. He also dismissed the issues with the torn screens and scratched aprons not being told to me. It was only after I walked through my home with the Head Installation Technician and he acknowledged all the issues.
12/30/25, 10:00 AM, Call from Renewal by Anderson Representative Donna scheduling installation for 1/12/2026, 36 seconds
1/8/2026, 10:55 AM, Appointment scheduled for 1/12/2026 cancelled 3 days before and rescheduled for 1/30/2026. The reason was manufacturing.
1/30/2026, 9:28 AM, Appointment scheduled for 2/3/2026 cancelled3 days before appointment and rescheduled for 3/2/2026. The reason was manufacturer changed delivery. (PLEASE NOTE THESE ARE CUSTOM MADE SO THEY SHOULD HAVE BEEN HERE IN JANUARY)

RENEWAL BY ANDERSON CONSUMER HELP INITIAL CONTACT AFTER FEEDBACK:
2/2/2026, 10:05 AM, Feedback requested and provided regarding service. This was requested even though the appointment had been cancelled. I provided full detail to survey.
2/2/2026, 1:23 PM, I was called by Renewal by Andeson but no message left
2/16/2026, 11:24 AM, Contacted by “BENTA” from KENYA/Consumer Help Support regarding Feedback submitted 2/2/2026
2/16/2026, 11:28 AM, Emailed WhatsApp invite from KENYA/Consumer Help Support
2/16/2026, 11:29 AM, Emailed message to KENYA/Consumer Help Support
2/16/2026, 11:43 AM, Email response from KENYA/Consumer Help Support
2/16/2026, 12:01 PM, I emailed phone number to KENYA/Consumer Help Support
2/16/2026, 2:38 PM, Email to Benton after our phone call and the reimbursement that he offered on the phone of 40% was not $2,000. I offered to accept the 40% if I saw it in writing first. He wanted me to send him my banking information before I verified agreement.
2/17/2026, 6:47 AM, Email from Benta acknowledging I was shown the promise, advertisement propaganda of soundproof, insulation, environmental protection during my consultation and signing of the contract with Nadia Buskirk.

APPOINTMENT FOR REPAIRS, INSTALL, CLEANING, APRON, CAULKING, SILLS OF WINDOWS:
3/2/2026, 8:40 AM, Renewal Technician, Tucker Ryan was 40 minutes late
3/2/2026, Tucker Ryan and the other guy did not put down barriers to protect my floor, furniture, and surroundings. They tracked mud and rain throughout my home. At the end of the day, Tucker Ryan and I walked throughout my house and because of the stickies on the windows, he acknowledged the rooms upstairs had not been done. I recorded a video with him stating the job was incomplete, the issues were still present, materials were not bought to do the job (EVEN THOUGH THIS WAS RESCHEDULED TWICE AND THEY WERE CUSTOM MADE), and my home wasn’t protected at all from weather, their shoes, and debris caused by their work.
3/3/2026, 9:08 AM, WhatsApp conversation with KENYA/Consumer Help Support
3/3/2026, 9:15 AM, Email from Tucker Ryan with False completion work order and he falsified it by not allowing me to see and sign it. Instead, he put N/A. I sent him a copy of the video and photos and inquired as to why he submitted a false report. I have not received a response.

COMMUNICATION, CORRESPONDENCE REGARDING ISSUES AND FALSIFIED REPORTS:
4/13/2026, 9:50 AM, 20 Minutes; Call from Victoria Lorraine, Renewal by Anderson representative, to schedule only 2 items. I explained to her all that had transpired, the fake submission order for work done 3/2/2026, and all that was missing. I explained to her I had submitted a dispute with my VISA Credit Card company. She asked me to email her the correspondences, pictures and recordings. I asked her to text me her email and phone number. She provided this to me at 10:14 AM with number [protected] and email address vlorraine@rbabg.com. I replied to her text at 1:23 PM.
I emailed her the information in 8 separate emails from 1:24 PM to 1:32 PM. At 4:01 PM, I requested acknowledgment of receipt of information and pictures and she would not respond. 20 Minutes, [protected]
4/14/2026, 3:20 PM, Called by Elizabeth, Supervisor, on a recorded call she told me I should let the pass go and we can move forward. She stated it wasn’t required for Renewal Employees to protect flooring, homes or wear shoe coverings on service jobs, only on initial installation. She offered a “Father and Son” team to come and re-do all the windows. I asked why would hey be any different from the other installers who lied, damaged my home, faulty installation, care, professionalism, cursing in my home and disrespecting me. Her response was because I say so. I told her I needed to reach out to my Visa Dispute department and she asked me why? She said I needed to let her know by Wednesday or there would be no appointment. I called her back at 5:20 PM and left a message stating with my PTSD, trauma and the way they continue to lie and degrade me, I would allow the higher departments to come to a resolution.

May 15, 2026, Shawn O’Donoghue emailed the following and told them I was called and they tried to schedule the repairs. The last time I spoke with anyone from Renewal was 14 April 2026 at 5:21 PM. It was a recorded phone call message to Elizabeth stating the matter was now with the Credit Card Disputes Department and I would not act until after their arbitration and investigation. I told her I would not take the appointment. I have now attached my phone records substantiating this information. This was in the midst of the arbitration with Chase Credit Card.
Trisha Wysong
Rebecca Fuqua
Laurie Leach
Mindy Schuster
Jim Brown