The Bank of Fayette CountyRipped off by bank ATM machine!

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a verified customer
Verified customer

The Bank of Fayette County ATM machine

To whom it may concern,

My husband and I went to the ATM at The Bank of Faytte County, 15995 HWY 64, Somerville, Tn. 38068, [protected] on April 3, 2007. My husband put the card in the machine, type in the number and requested 100.00 to be taken out of our checking account. When the money came out and he counted it, he said on no it didn't. I asked what. He handing me the money and told me to count it, while he was looking out the window. I counted the money and it was 80.00 dollars. We looked at the receipt and it did show 100.00. We both looked on the ground in the vehicle and he pushed on the door of the machine where the money comes out. He pulled the vehicle up just a little and we again looked on the ground. There were other vehicles behind us, so we pulled to the front of the bank and went in. I showed the teller the money and receipt and told her I wanted may other 20.00 dollars that the machine did not give us. For her to wait on us and go to the machine took between 5-10 minutes. In which time I saw many other vehicles going through where the atm is located. She came back and said she found no mistakes. I argued with them, but it did no good. Told them to view the cameras that they have at the machine, this did no good. I gave them my phone number and they told my husband they would get this worked out and call us the following morning. They never called so my husband went to the bank and they said they were waiting for someone to call them back, but they would call us as soon as they heard anything. We waited several days but never received a phone call. We did receive a letter in the mail, which is enclosed.This letter as you can read directs all of this to Mrs. Keeling, like my husband does not even exist, wasn't even there, didn't drive to the bank and ask what was going on, was not the one that withdrew the money out of the ATM.Also enclosed is the receipt that the machine popped out.

There was an error made regardless of what they want to say. Whether someone came behind us, withdrew money and got our 20.00 along with theirs, the money slipped somewhere into the machine and has not been found or one of the 20.00's we received out of the machine was very thick and felt like 2 bills stuck together so maybe the machine counted it as two, none of this was our fault, other than we decided to withdraw money out of our account using their machine. My husband and I work hard for our money and like most people live paycheck to paycheck. That money was to be used for our childrens Easter as we have a 9 and 5 year old. The 9 year old understands money related matters, but the 5 year old does not. As a result of this error, I had to charge my childrens Easter on a credit card that is only used for emergencys as it has a 21% interest rate. So now this error has cost me more than 20.00 dollars.

We will report this matter to whoever we need to in order to get our 20.00 dollars back. We will keep reporting it so others will be aware if they withdraw money out of these machines and the machine shorts them, they are just out of luck. This was a mistake made by the bank and there equipment and we should not have to pay for that mistake. They lied to us and kept saying they would call us and get this worked out. What a joke. We will be closing this account as soon as my husband stops his direct deposit from going into this account and when all of our written checks have cleared.

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