My 92 year old mother ordered a FlavorWave oven from Thane after seeing their infomercial. She received the oven but did not receive the $59.85 Chef's Kit that she ordered with it. They charged her an outrageous $39.90 for shipping also. I called Thane on her behalf and they said that they packed the chef's kit with the oven. They did not. I checked all the packaging and it was not there. They said that she would have to pursue a claim with the post office. They slyly billed her credit card for $69 and some change only and invoiced her for the remaining $132.50 which I assume they will bill to her credit card later. This rendered me unable to get any redress from her credit card company. I will be a thousand miles away and unable to take care of this by the time the second billing arrives. What a disgusting scam on an elderly woman.