TFG Limited (previously Jet) review: Struggling to close TFG Account

I have been trying to close my TFG (Jet) Account since 21 July 2022.

1. I requested a Settlement letter to close the account on 19/07/2022.

2. I received a Settlement letter from TFG on 20/07/2022

3. I paid the settlement on 21/07/2022 and asked for confirmation that the account is now closed (I sent by replying to [protected]@tfg.co.za, cc'd in [protected]@tfg.co.za)

4. Received no reply from either addresses.

5. I however received a new Account with monthly service fees added thereto on 19/08/2022 and I didn't purchase anything from them as I was under the impression my account is closed.

6. I Requested yet again feedback on 19/08/2022 (sent to [protected]@tfg.co.za, [protected]@tfg.co.za and [protected]@tfg.co.za)

7. No reply received and I am surprised that they were quick to send a settlement letter but not confirm account closure.

8. To date being 23/08/2022, I requested yet again feedback (sent to all the e-mail addresses) I have not even received a auto reply, strange.