The complaint has been investigated and
resolved to the customer's satisfactionResolved tenndergreens — fraud
resolved to the customer's satisfaction
I sushil raka has opted tenndergreens holidays to plan my honeymoon in kerla. It was a personalized tour pacakage.
Whatever was promised by the holiday planners was not delivered to us. and when my wife was complaining the concern person about our dis comfort, he started talking in a very rough language.The concern person name is SHIJU .
All the under written service which was mention in the trip schedule was not made available to us.
. we had to travel 6hours to reach our hotel
. it was said that we vil be given a 4 star property, but it was a 3star property
. other than the bookin of hotel room, no other information was given to the hotel staff.
. we made a fool of ourself infront of hotel staff when we asked for the extra paid service, n the reply was that they have no information abt it.it was a very embarassing situation.
.the most important thing, at the end of our trip whn v reached there at tenndergreens office, n started complaining about our discomfort, this person had no manners to speak to a client.he started shouting at the tip of his voice .
. when v asked for his bussiness card, he refused to giv it.
. he asked us to leave da office just cz sum othr guest were cuming at his ofice.
Kindly look into my problem. as this holiday planner dosent have any sense n manners to speak n deal with customer. once they get the payment after that they feel its just a holiday on our risk
i really want this shiju to apologise for his misbehavior